Account Manager (Oil & Gas)

Caterpillar Inc.•Houston, TX

2d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Oil & Gas and Marine: Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water. About the role: We are currently seeking an Account Manager (Oil & Gas) based in Houston, Texas. This role is responsible for owning customer relationships, leading Caterpillar account strategy, and overseeing all sales and customized service offerings across exploration, production, gas compression, and midstream operations Additional Information This position is located in Houston, Texas. Up to 70% travel required Relocation is not available for this position. Sponsorship is not available for this position. This position requires working onsite five days a week.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Nice To Haves

An understanding of the oil and gas industry and applications
Strong negotiation experience to discuss and adjust proposal elements.
Ability to create tailored services proposals that address the specific needs of the customer.
Excellent communication and interpersonal skills, with experience building and maintaining client relationships at various level of an organization.

Responsibilities

Follow organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements
Develop relationships with c-suite individuals, form relationships on behalf of Caterpillar, develop and own growth strategies for the account to further grow sales, aftermarket, parts
Consult with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
Work directly with customers to collect information, influencing the sale of additional products and custom services to customers, and ensure customers' needs are met