Power Platform Technical Analyst

Manulife

20d • Hybrid

About The Position

The Opportunity Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. The Power Platform Technical Analyst will play a key role in ensuring the stability, reliability, and scalability of our Power Platform environment. Increase usage of Power Platform globally including Copilot Studio AI Agent adoption requires additional expertise. Office location: Montreal - QC or Waterloo - ON or Toronto - ON or Halifax - Canada or Boston - USA Work arrangement: Hybrid (3 days from Office, 2 days from Home); Remote working option is not available. Position Responsibilities: Platform Reliability Management & Troubleshooting Investigate and resolve issues related to app performance, data integration, and automation failures. Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows. Act as a liaison between business users and technical teams to ensure timely resolution of issues Platform Maintenance Monitor platform health, usage, and performance metrics. Manage environment configurations, security roles, and data policies. Perform routine audits and ensure compliance with governance standards. Documentation & Knowledge Sharing Maintain support documentation, FAQs, and troubleshooting guides. Conduct training sessions and create user guides for business users. Collaboration & Continuous Improvement Work closely with developers, business analysts, and stakeholders to support ongoing enhancements. Identify opportunities to streamline support processes and improve user experience.

Requirements

• At least 5 years IT industry experience
• Must have 2+ years of industry experience supporting Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Strong understanding of Dataverse, connectors, and environment management.
• Experience with Microsoft 365 services and Azure Active Directory.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple support requests.

Nice To Haves

• Experience with governance and administration of Power Platform environments.
• Familiarity with DevOps practices and ALM for Power Platform.
• Basic knowledge of scripting (PowerShell, JavaScript) is a plus.
• Microsoft certifications (e.g., PL-900, PL-100, PL-200) are an asset.

Responsibilities

• Investigate and resolve issues related to app performance, data integration, and automation failures.
• Address issue and engage with users to povide Tier 2/3 support for Power Platform applications and flows.
• Act as a liaison between business users and technical teams to ensure timely resolution of issues
• Monitor platform health, usage, and performance metrics.
• Manage environment configurations, security roles, and data policies.
• Perform routine audits and ensure compliance with governance standards.
• Maintain support documentation, FAQs, and troubleshooting guides.
• Conduct training sessions and create user guides for business users.
• Work closely with developers, business analysts, and stakeholders to support ongoing enhancements.
• Identify opportunities to streamline support processes and improve user experience.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees