Power Platform Support & Operations - Japanese

Cinter Career•Marysville, OH

10h•$80,000 - $100,000•Onsite

About The Position

This position is responsible for leading Power Platform support and operations for a client in the automotive industry. In addition, the role provides Microsoft 365 operational support as needed, collaborating closely with the Senior Microsoft 365 Specialist to ensure effective service delivery.

Requirements

Minimum 2 years of hands-on experience supporting Microsoft 365 operations
Minimum 2 years of hands-on experience supporting Microsoft Power Platform solutions
Ability to read, understand, and modify existing Power Apps and Power Automate flows
Understanding of Dataverse and Power Platform environment governance concepts
Strong coordination and cross-team communication skills
Business-level proficiency in Japanese

Nice To Haves

Experience supporting Power Automate Desktop (RPA) environments is preferred
Experience working in bilingual (Japanese-English) enterprise environments
Experience coordinating cross-border operational teams
Experience supporting automotive or manufacturing industry clients
Experience leading small operational teams

Responsibilities

Power Platform Operations: Daily operations for Power Apps, Power Automate (Cloud & Desktop), Power Virtual Agents, and Dataverse.
Troubleshoot issues and coordinate resolutions, including RPA bot monitoring and runtime problems.
Manage environment governance, including DLP policies, environment monitoring, and COE dashboard coordination.
Handle access control and environment provisioning requests.
Escalate complex issues to Microsoft Support as needed.
Provide guidance to U.S. and Japan-based team members on Power Platform operations.
Perform minor low-code improvements in existing Power Apps and Power Automate solutions when necessary.
M365 Operations: Support daily M365 E5 operations, including Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Microsoft Advanced eDiscovery.
Respond to user inquiries and service requests.
Assist in preparing monthly and quarterly operational reports.
Handle urgent or exceptional client requests in coordination with the senior M365 specialist.
Cross-Border Team Coordination: Lead and coordinate two U.S.-based team members (Marysville & Los Angeles).
Maintain communication with 8–9 Japan-based team members.
Serve as a bridge between English-speaking and Japanese-only members.
Ensure alignment between on-site operations and offshore support teams.
Client Communication: Maintain close communication with the client on operational matters.
Participate in operational meetings and status reviews.
Gather requirements and recommend practical improvements.