Power Equipment Office Service Writer (Seasonal, Daytime Shifts)
About The Position
At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence. Adams employees are expected to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for. For the Service Writer, this means serving as a primary point of contact for customers in the Power Equipment Service Department. You will consult with customers regarding their equipment needs, create and manage work orders, communicate repair estimates and timelines, and provide timely updates to both customers and technicians. You play a key role in ensuring clear communication, accurate documentation, and a smooth service experience from drop-off to pick-up.
Requirements
- Strong verbal and written communication skills
- Ability to clearly explain repairs and technical information to customers
- Proficiency in Microsoft Office applications
- Strong organizational skills and excellent record-keeping abilities
- Comfort with math, calculations, and billing processes
- Ability to manage multiple tasks and prioritize effectively
- Professional and effective working relationships with co-workers and management
- Commitment to delivering excellent customer service to customers and fellow team members
- Positive attitude and willingness to collaborate in a team environment
- Ability to work a flexible schedule to manage varying business demands.
- Ability to communicate information and ideas clearly so others can understand.
- Consistently move, adjust, and position items weighing up to 80 pounds (with assistance).
- Ability to remain in a stationary position for extended periods, combined with frequent movement throughout the service department and retail floor.
- Ability to work at a computer to complete administrative and reporting tasks accurately and efficiently.
- Occasionally ascend/descend a stepstool, stepladder, and/or ladder.
- Repeating motions that may include the wrists, hands, and/or fingers for the duration of the shift.
- Moving self into different positions to accomplish tasks in various work environments.
- Occasional exposure to outdoor weather conditions when handling equipment or assisting customers.
Responsibilities
- Provide friendly, polite, and knowledgeable customer service in person and over the phone
- Serve as a direct point of contact for customers regarding service inquiries and repairs
- Create, review, bill, and finalize work orders accurately and efficiently
- Communicate repair estimates clearly and professionally
- Contact customers when equipment is complete and ready for pick-up
- Schedule and coordinate pick-ups, deliveries, and on-road repairs
- Perform data entry and maintain accurate records and filing systems
- Create invoices and process billing documentation
- Make collection calls and organize monthly customer statements
- Track, order, and organize office supplies
- Maintain an organized and clean workspace
- Support other departments as needed
Benefits
- generous medical, dental and vision coverage (for applicable roles)
- voluntary benefits like pet insurance
- paid time off and holiday pay
- flexible pay schedules with DailyPay
- generous Employee Discount
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
