Pottery Studio and Program Coordinator

Greenwich House Inc • New York, NY

14h • Onsite

About The Position

At Greenwich House, we believe in empowering communities through transformative programs, offering more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion. Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. The Studio and Program Coordinator (SPC) is a critical role at Greenwich House Pottery (GHP) responsible for coordinating daily studio operations, supporting education programs, and supervising Technician and Program Assistants (TPAs). Reporting to either the Manager of Learning and Student Experience or the Studio Operations Manager (site dependent), this position ensures smooth workflows between education and operations across both GHP locations. The Studio and Program Coordinator supports faculty, students, and staff by maintaining a safe and organized learning environment, overseeing program logistics, and coordinating internal communication. This is a customer and student facing role, and contributes to student experience, internal messaging, and organic social media efforts to foster a connected and informed GHP community. This position exists at two locations: 16 Jones Street and 80 Eighth Avenue (Chelsea). While both roles share a common core of responsibilities, the scope and emphasis vary based on site. At the Chelsea studio, the Studio and Program Coordinator serves as the primary full-time staff presence on site, operating with a high degree of autonomy and day-to-day oversight. This role is the main point of contact for approximately five TPAs, as well as for faculty and students. In this smaller, more lightly staffed environment, the role leans more heavily toward technical and studio-based responsibilities alongside administrative coordination. At the Jones Street studio, a larger and more complex facility, the Studio and Program Coordinator works within a more robust on-site management structure. This role supervises a larger team of approximately ten TPAs across both technical and administrative functions and focuses more heavily on coordination, scheduling, and program administration, with technical responsibilities primarily supported by the Operations Manager.

Requirements

• Bachelor of Fine Arts required
• Strong knowledge of ceramics processes, materials, and safety practices
• Excellent communication, organizational, and time-management skills
• Demonstrated ability to coordinate across departments and manage competing priorities
• Experience with team supervision, staff scheduling, and task delegation
• Proficiency with email platforms, registration systems, and shared productivity tools
• A positive, proactive attitude and commitment to inclusive learning environments

Nice To Haves

• Master of Fine Arts a plus
• Experience working in a community studio or educational ceramics environment preferred
• Working knowledge of design software such as Adobe InDesign, Illustrator, Photoshop, or Canva; ability to create clear, visually consistent materials for print and digital use is a plus

Responsibilities

• Provide direct support to instructors, students, and visiting artists during classes and events.
• Respond to inquiries for one-time classes and private individual or group lessons; coordinate scheduling, firing, and secure appropriate faculty to meet program needs.
• Assist/oversee orientation for new classes, students, and faculty.
• Maintain a helpful, welcoming presence in the studio during open hours.
• Collaborate with the Manager of Learning and Student Experience and Studio Operations Manager to coordinate studio logistics.
• Coordinate classroom setup and material preparation.
• Monitor educational inventory; place or request orders as needed.
• Support the planning and execution of community-facing events, demos, and public workshops.
• Facilitate studio signage updates related to classes, events, and safety protocols.
• Help implement student evaluation and feedback systems.
• Coordinate and adjust the weekly schedule for Technician and Program Assistants; provide shift coverage when needed.
• Oversee studio cleanliness, safety, and readiness across shared spaces and classrooms.
• Coordinate with the Operations Manager to implement workflows, manage tool inventory, and assist with or delegate basic repairs and maintenance.
• Receive deliveries of clay, tools, and supplies; track and organize inventory.
• Mix, maintain, and/or delegate preparation of clay, slips, glazes, and washes and supervise reclaim, glaze station, and materials management.
• Assist with loading/unloading kilns or facilitate these tasks via team delegation.
• Contribute to glaze development and testing under the direction of the Studio Operations Manager or in collaboration with faculty.
• Assist in setup and installation of new equipment.
• Supervise daily responsibilities and shift performance of Technician and Program Assistants.
• Provide hands-on training and onboarding for new staff.
• Delegate both administrative and technical tasks based on daily priorities.
• Foster a supportive team environment grounded in respect, safety, and collaboration.
• Communicate student, studio, or staff issues promptly to the Manager of Learning and Student Experience and/or Studio Operations Manager.
• Coordinate weekly with Manager of Learning and Student Experience and Studio Operations Manager to set weekly and monthly priorities based upon point in semester calendar.
• Oversee the response to student and faculty inquiries in-person and via shared inboxes.
• Understand and support registration workflows; assist with troubleshooting, scheduling, and account updates.
• Train and oversee Technician and Program Assistants in administrative and customer service procedures.
• Process petty cash and report weekly sales/income.
• Contribute to internal documentation and onboarding materials for students and staff.
• Coordinate weekly internal messages to staff, students, and faculty, in collaboration with the other SPC and under guidance from the Manager of Learning and Student Experience.
• Coordinate weekly Pottery Notes (student newsletter); include reminders about registration, events, studio guidelines, and operations.
• Oversee creation of organic social media content and share monitoring of GHP’s Instagram account.
• Delegate content and story creation to Technician and Program Assistants.
• Support the design and production of materials for marketing, internal communication, print collateral, and social media in coordination with the Manager of Learning and Student Experience; contribute to visual consistency across platforms and support program promotion.

Benefits

• Medical/dental/vision insurance
• 403(b) plan
• Generous paid time off
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees