Potential Harm to Driver (PHD) Program Analyst, Worldwide Operations Security (WWOS)

Amazon • Goodyear, AZ

22h

About The Position

Potential Harm to Driver (PHD) Program Analyst within Amazon's Global Security
Operations (GSO), you will play a crucial role in protecting our transportation
workforce through investigation, and implementation of mitigation strategies.
This position requires analytical skills, excellent judgment, and the ability to
manage multiple cases while maintaining strict service level agreements.

Requirements

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience with written and verbal communication and presentation
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience managing projects and working independently
• Experience in relevant industry fields like operations, risk, or fraud investigations

Nice To Haves

• Experience effectively managing a substantial and time-sensitive workload
• 4+ years of managing stakeholders in cross-functional project experience
• Experience leading continuous process improvement in a technical support environment
• Strong commitment to transporter safety and customer experience
• Flexibility to adapt to changing priorities and emerging threats

Responsibilities

• Review reported incidents of violence, threats, and harassment targeting Amazon transporters
• Review and analyze multiple data sources including, Netradyne recordings, and route data
• May conduct outreach to drivers
• Use mitigation strategy guide to determine appropriate mitigation strategies
• Coordinate with Shipping and Delivery Support (SDS) teams on customer outreach and account actions
• Document investigations and maintain case records
• Provide recommendations for address exclusions, account restrictions, and other safety measures

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed