Post-Production Associate - Mechanicsburg, PA
About The Position
Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world. Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Mechanicsburg, PA. Come see why we are a three-time Star Tribune Top Workplaces award winner! Merchology seeks a Post-Production Associate for our PA Operations team. Reporting to the Operations Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers.
Requirements
- High school diploma or equivalent
- 0-2 years of experience in shipping or production role
- Basic computer skills
- Positive and collaborative attitude
- Ability to follow written and verbal processes in English
- Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred
Nice To Haves
- Spanish bilingual a plus
Responsibilities
- Take ownership and accountability for all safety and quality incidents within your area of responsibility.
- Be responsible for batch, domestic, and international shipping of customer orders.
- Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues.
- Create shipping and fulfillment transactions for returns to suppliers and vendors.
- Troubleshoot customer returns for wrong address, missed decoration, or cancellations.
- Assist with post and shipping functions as needed.
Benefits
- Generous PTO
- 7 company-paid holidays
- Hybrid work schedule for select departments
- Paid volunteer time
- 401k with match
- Medical, vision, and dental insurance options, FSA, and HSA
- Company-paid life insurance
- Company-sponsored social events
- Premium brand partner discounts
- Employee Assistance Program
- Employee-led Committees in Social Events, Wellness, DE&I, and Giveback
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
