Post Closing Specialist

CrossCountry Mortgage, LLC

19h

About The Position

The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. This role involves researching loan files, clarifying ambiguities or concerns with the investor, determining alternative solutions, and collaborating with clients and appropriate departments to obtain additional or corrected documentation. The specialist also requests investor exceptions as needed to clear loans for purchase in a timely manner. Key tasks include using investor sites and the LOS system to obtain daily suspense reports, uploading documentation for curing and purchasing loans, monitoring daily workload, and documenting updates on all conditioned loans in the pipeline.

Requirements

• Bachelor’s degree and/or equivalent combination of education/experience.
• Minimum of 5 years’ experience in mortgage credit and/or post-closing activities, with an extensive knowledge of regulatory and investor guidelines for various loan programs.
• Excellent attention to detail and decision-making skills.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Obtain daily suspense reports from investor’s sites to identify loans that have be suspended for purchase.
• Document notification of suspense information in the system, logging the date of the first condition issued on the loan daily upon receipt of the suspense condition and the suspense(s) cure by date.
• Review and obtain clarity from the investor when needed to determine the suspense item and what the investor is looking for to cure defect.
• Review the closed loan file to determine if suspense item(s) are already in the loan file.
• Collaborate with internal and external departments and the clients to obtain documentation needed to cure suspense items timely.
• Log documentation received and upload all suspense documentation promptly to investor sites for review and purchasing of the loans.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Notify management on any issues of salability at an investor.
• Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time.
• Maintain knowledge of agency and investor guidelines and overlays.
• Meet goals for monthly purchased loan as determined by management.
• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.
• Additional duties as assigned.

Benefits

• competitive compensation plan
• robust benefits package, including medical, dental, vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees