Portfolio Support Specialist – Card Services

Community Trust Credit Union•Gurnee, IL

9h•$23 - $28•Onsite

About The Position

Are you ready for your next role in plastic card operations? Join Community Trust Credit Union as a Full-Time Portfolio Su pport Specialist Specialist and be at the forefront of all things plastics! While serving as the go-to plastic card expert, you will work side-by-side with a fun and energetic team dedicated to excellence and innovation. This onsite position in Gurnee, IL, offers a dynamic work environment where every day brings new challenges and opportunities to shine. This position is fully onsite with a Monday - Friday schedule. As a Full-Time Portfolio Support Specialist at Community Trust Credit Union, you'll manage and oversee all aspects of our debit and credit card portfolios, ensuring seamless card issuance and balancing that keeps our operations smooth. Your keen eye for detail will shine as you review reports, process fraud cases, and actively seek growth opportunities within our plastics offerings. Staying current with rules and regulations is vital, and you'll lead innovative plastic card projects that enhance our service delivery. With backup functions in ACH, wires, and share drafts, you'll play a crucial role in maintaining security by monitoring fraud trends and reporting suspicious activity to our dedicated fraud team. Dive into the thrill of completing fraud-related processes, managing daily provisional credits, and conducting month-end processing, all while making impactful recommendations that drive our organization forward! What you need to be successful To thrive as a Full-Time Portfolio Support Specialist at Community Trust Credit Union, you'll need a strong foundation of skills and experience. With two years of similar or related experience under your belt, your proficiency will be essential in managing our debit and credit card portfolios. A High School Diploma or GED is required, but your ability to communicate effectively will set you apart. You should excel in building relationships and facilitating first-level conflict resolution, demonstrating diplomacy and tact as you engage with colleagues and members alike. Handling discussions that require confidentiality and discretion will be second nature to you, ensuring our operations remain secure and trustworthy. Your problem-solving skills and a customer-centric mindset are crucial as you navigate the challenges of overseeing card operations and driving growth in our plastics portfolio!

Requirements

Two years of similar or related experience.
High School Diploma or GED.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution building relationships and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion requiring diplomacy and tact in communication.
Problem-solving skills and a customer-centric mindset

Responsibilities

Manage and oversee all aspects of our debit and credit card portfolios, ensuring seamless card issuance and balancing that keeps our operations smooth.
Review reports, process fraud cases, and actively seek growth opportunities within our plastics offerings.
Lead innovative plastic card projects that enhance our service delivery.
Maintain security by monitoring fraud trends and reporting suspicious activity to our dedicated fraud team.
Complete fraud-related processes, managing daily provisional credits, and conducting month-end processing, all while making impactful recommendations that drive our organization forward!
Backup functions in ACH, wires, and share drafts

Benefits

Medical
Dental
Vision
401(k)
Life Insurance
Flexible Spending Account
Paid Time Off
On-site fitness center (no cost)
Health Time
Personal/Birthday Day each year
Bereavement Time
Short and long-term disability insurance
Tuition Reimbursement
Matching Contributions after 1000 hours of service, 21 years of age and six months of employment.
Safe Harbor contributions.