Payment and Card Services Specialist

Austin Telco Federal Credit Union•Austin, TX

2d•Onsite

About The Position

Payment & Card Services Specialist| Location: 11149 Research Blvd, Austin, Tx 78759| Employment Type: Full-Time| Schedule: Monday–Friday 7:30am-4:00pm or 8:00am-4:30pm | FLSA status: Nonexempt Austin Telco Federal Credit Union is looking for a detail-driven Payment & Card Services Specialist who thrives in a fast-paced, accuracy-focused environment. If you enjoy problem-solving, supporting members, and working with high-volume financial transactions, this role offers a strong opportunity to grow your career in financial operations.

Requirements

Associate degree in Accounting, Finance, or related field preferred, or equivalent experience
At least 1 year of experience in payments, card services, or financial services operations
Strong ability to balance high-volume transaction data and resolve discrepancies
Excellent attention to detail, organization, and follow-through
Effective communication skills across departments and with members
Familiarity with Microsoft Office and financial or accounting systems
Good credit standing (verified prior to interview)
Successful background check and drug screening upon offer

Nice To Haves

Experience with core banking or card management systems (e.g., Symitar, Visa DPS, Q2)
Working knowledge of Visa rules and regulations or comparable card networks
Understanding of NACHA Operating Rules, Check 21, Reg E, Reg Z, or UCC Articles 3 & 4

Responsibilities

Balance daily transactions and clearing accounts, including teller activity, card settlements, and tax deposits
Assist with ACH processing, sharedrafts, wire transfers, chargeback checks, and stop payments
Support ATM reconciliation, sponsor payroll inquiries, and other bookkeeping functions
Assist with card settlements, dispute handling, and Falcon fraud review
Monitor fraud alerts and take appropriate action to minimize financial risk
Provide backup coverage for card services functions as needed
Research and resolve member inquiries related to account activity, check copies, and statements
Provide timely, courteous support to members and internal departments via phone, email, and IM
Assist with collecting on incoming/outgoing items and resolving clearing discrepancies
Balance general ledger accounts and ensure accuracy in accounting data entry
Collaborate with accounting staff on projects, audits, and subpoena requests
Perform other duties as assigned to support department objectives

Benefits

Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
Retirement Plans: 401(k) with company match and a pension plan
Community Engagement: Volunteer opportunities and credit union-sponsored events
A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

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