Portfolio Manager

Commercial Fire Protection, Inc.•San Francisco, CA

33d•$125,000 - $140,000

About The Position

We are seeking an experienced and driven Operations Manager to lead our fire protection business, overseeing daily operations, field teams, and customer service. This role is responsible for ensuring high-quality service delivery across inspections, repairs, and installations while driving efficiency, accountability, and growth.The ideal candidate has experience in fire protection, life safety, fire escapes or service-based industries and is comfortable managing both field technicians and office operations.

Requirements

3–7+ years of experience in fire protection, construction, HVAC, or service-based operations
Proven experience managing field teams and operations
Strong understanding of inspections, service workflows, and compliance
Experience with ServiceTrade or similar field service software
Strong leadership, communication, and organizational skills

Nice To Haves

Familiarity with ERP systems (NetSuite, Sage, etc.) preferred

Responsibilities

Manage and lead field technicians and office staff
Schedule and oversee inspections, service, and repair work
Ensure work is completed on time, on budget, and to code
Set clear expectations and hold team members accountable
Maintain strong relationships with customers, property managers, and contractors
Address customer concerns and ensure a high level of service
Support the team in identifying additional service or repair opportunities
Monitor revenue, job profitability, and labor efficiency
Review and approve estimates, proposals, and invoices
Drive performance to meet company growth and financial goals
Ensure all work meets NFPA standards and local codes
Maintain proper documentation and inspection records
Conduct quality checks and field audits
Identify and implement improvements in workflow, scheduling, and systems
Support and enforce use of platforms such as ServiceTrade, NetSuite, or Sage
Improve team productivity and operational efficiency