Portfolio Manager, New Development

Cardinal Group Career•Denver, CO

1d•$105,000 - $120,000

About The Position

The Portfolio Manager New Development is responsible for the operations, leasing, and marketing of an assigned portfolio of ground up developments from pre-development, through active lease up and until transitioned to stabilized operations. The Portfolio Manager New Development will leverage departmental, intracompany, intercompany, and external resources to drive operational performance, efficiency, consistency, and innovation across their portfolio of Lease Ups.

Requirements

Experience with Lease Up Student Communities required.
3-5 + years’ experience in property management with a focus on leasing and marketing
Strong communication and collaboration skills.
Ability to motivate and energize a team.
Ability to analyze leasing data including but not limited to traffic volume, closing ratios, market comparable data, lease signing velocity, rental rates, and concession analysis.
Knowledge of leasing and sales techniques.
Computer skills, including but not limited to email, internet, Word processing, spreadsheet, database, and community management software.
Knowledge of Microsoft Office and Google Apps for Business.
Ability to define and solve problems, collect, and analyze data, establish facts, and draw valid conclusions.
Ability to deal with several abstract and concrete variables.
Understands and complies with all Fair Housing Laws and standards.
Ability to embody the Cardinal Culture and Cardinal Core Values every day.
Willingness to travel up to 40%.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Leadership and Strategic Planning Primary point of contact for clients. Expected to manage client relationships and maintain client satisfaction.
Develop strong working relationships with internal and external constituents
Collaborate and communicate with other departments internal to Cardinal Group Management, including the Systems Team, Business Development, Transitions Team, Accounting Team, Management Services and, People and Culture Team.
Update and adhere to the Lease-Up Transition Tracker ensuring communication and deadlines between all internal departments is clear.
Prepares and interprets reports necessary for auditing property performance.
Seek opportunities to bring innovative marketing ideas to the lease-up by tracking industry and non-industry trends.
Attend weekly client calls to present leasing updates and marketing strategies.
Promote and understand all aspects of CWOL and live the Cardinal Core Values daily.
Manage New Development funding requests and funding true ups during lease up.
Operations, Admin and Financial Management Review the new property transition list and work with internal and external partners to complete it.
Facilitate the opening and ongoing operations of the leasing office.
Maintains all operational property information: vendor contacts, employee rosters, budgets, marketing strategy, etc.
Prepare and present the initial lease-up budget based on clients' underwriting, date of TCO, unit delivery, and absorption schedule..
Prepare and present proposed rates, premiums, and leasing fees for client approval.
Review monthly variance reports and submit them to clients.
Provide quarterly forecasts based on market demand and leasing velocity.
Prepare and interpret reports necessary for auditing the property’s performance.
Complete regular lease audit to ensure compliance.
Finalize lease and addendums.
Set up Entrata and Terrain.
Personnel Prepare a lease-up staffing plan.
Collaborate with stabilized PM on the staffing transition plan from lease up to year one operations.
Hire, train and on-board the Community Manager with the input of the stabilized Portfolio Manager.
Oversee the Community Manager in on-site hiring efforts.
Engage in leasing, follow up, and outreach to model ideal execution.
Monitors team member performance and acts as an advisor for team member development and corrective action when necessary.
Provides direct support to the Community Managers to ensure that all policies and procedures are followed according to best practice.
Monitors Team Member participation in Cardinal U.
Marketing and Branding As needed work with the contracted marketing agency on the naming, branding, collateral, website, imagery, signage, etc.
Prepare the marketing plan, budget and goals for each property and present them for client review.
Train the on-site team on the brand and ensure the vision of the brand is achieved throughout each aspect of the leasing and marketing experience.
Review and approve each community’s Monthly Marketing Plan (MMP).
Meet with the CM and LMTL prior to launch to discuss execution and look for opportunities to optimize efforts.
Review property website, collateral, and ads for accuracy on an ongoing basis.
Guide on-site Team Members and ensure proper implementation of all marketing initiatives and activity at your portfolio’s communities. This may include housing fairs, open houses, orientations, community events, university and local marketing events, promotional items, social media, website audits, advertisements, and online digital strategies.
Review SEO and PPC monthly and present to clients when requested.
Monitor effectiveness of marketing mediums and make adjustments as needed.
Leasing and Training Create property specific training materials that cover the brand, the market, the competitive advantages, apartment features, community amenities, and property location.
Conduct training of material to on-site Team Members prior to lease launch.
Execute the approved “Cardinal Leasing Experience” at all communities. This includes, but is not limited to sales, customer service, curb appeal, model presentation, leasing technology and marketing, etc.
Provide on-site leasing sales and marketing training and regular and consistent feedback to the Leasing Teams with regards to phone and onsite tour performance, via phone, video conference, virtual role playing, and in person role-playing.
Audit unit assignments to maximize open units.