Portfolio Manager Associate

CRMG • Portland, OR

3h • $68,000 - $72,000 • Onsite

About The Position

Commercial and Residential Management Group is looking for a Portfolio Manager Associate to join the Corporate Office! The Portfolio Manager Associate will be responsible for assisting Portfolio Managers with the management of their properties, including the appearance, inventory, cleanliness, maintenance, marketing, and profitability of their portfolio, and the supervision of the on-site employees.

The Portfolio Manager Associate will also assist in meeting and exceeding property owner expectations, screening prospective residents, collecting rent, serving notices, developing reports, and preparing agreements.

Requirements

• High School diploma or equivalent.
• Three (3) years of previous property management experience is required.
• Two (2) years of previous supervisory experience is required.
• One (1) year of previous customer service experience is required.
• Basic math skills with the ability to perform bookkeeping tasks involving collecting rent, preparation of reports, and agreements.
• Advanced knowledge of all city, county, state, and federal Landlord, Tenant, and Fair Housing Laws, and refrain from all illegal discrimination practices.
• Speak, write, read, and comprehend English.
• Strong supervisory and organizational skills with the ability to lead and direct others.
• Utilize high-level critical thinking skills to multi-task, set priorities, and manage time efficiently.
• Advanced skills in Microsoft Office 365 programs, operation of printer, scanner and fax machines, file documents on time and accurately.
• Strong active listening skills with the ability to understand and meet employee and resident needs.
• Expertly deal with a diverse population in a professional, constructive, and productive manner.
• Possess reliable transportation with a current and valid driver’s license, proof of insurance, and a clean driving record to run work-related errands when needed.

Nice To Haves

• Social media experience is preferred.

Responsibilities

• Develop positive relationships with the property owner and Portfolio Manager, provide strong customer service skills, and maintain a professional demeanor towards clients, vendors, and residents.
• Manage all aspects of assigned properties including the appearance, inventory, cleanliness, maintenance, marketing, and profitability of the property, meeting and exceeding the expectations of the Portfolio Manager, and keeping within all company policies.
• Recruit, supervise, assign work, appraise performance, train, discipline, resolve conflict, and address complaints for all onsite staff at assigned properties including property managers.
• Maintain communication with the Portfolio Manager on current and planned activities at properties and any current problems.
• Coordinate, attend, and participate in company meetings, functions, planning sessions, etc. as required.
• Assist the Portfolio Manager in drafting and presenting documents needed for new hire, terminations, and review processes.
• Assist the Portfolio Manager with documenting and resolving employee concerns, issues, and disciplinary actions if needed.
• Assist with the supervision of on-site staff.
• Assist with the development and implementation of marketing campaigns and strategies.
• Proactively seek and develop an awareness of the rental market to understand the needs of potential residents.
• Respond to and handle resident concerns in compliance with company policies professionally, timely and appropriately. Handle former resident move-out questions and adjust move-out statements as required.
• Track and follow up on late rental payments; provide required notices of default to residents; and, if necessary, terminate tenancy with Portfolio Manager authorization.
• Respond to after-hours emergencies.
• Prepare and review legal notices to residents and ensure compliance with local, state, and federal landlord/tenant laws and company policies.
• Review applicant screening reports, approve or decline applicants based on objective criteria. Discuss with Portfolio Managers on screening reports.

Benefits

• Medical, Dental, Vision Insurance, Employer-paid Life Insurance, Employee Paid Voluntary Insurance options, and a Flexible Spending Medical/Dependent Care Savings Account.
• The opportunity to enroll in the 401(k) program with an employer match (Eligible first of the month after 90 days of employment).
• Employee Assistance Program (Available to use on your first day!)
• Paid Sick time, Vacation, Ten (10) paid Holidays, and your birthday off!
• $50.00 monthly cell phone stipend and mileage reimbursement for all business-related travels and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED