Portfolio Administrator

ASPIRIANT LLC•Austin, TX

4h•Hybrid

About The Position

We are always looking to add STAR client service professionals to our dynamic and growing Client Service Operations Team as a Portfolio Administrator. The Portfolio Administrator works directly with our Wealth Managers in implementing and maintaining client portfolios and answering client needs and requests. This position has significant direct contact with our clients and requires superb and highly polished client service skills. (So, if excellent client service is your thing – this may be the job for you!) We are Aspiriant, a leading, independent, 100% employee-owned wealth management firm. Our core values guide us to seek out a broad range of perspectives, talent, and backgrounds to achieve our mission; one where all staff contribute to and share our success. We recognize, respect and value the contributions of each employee, and we strive to cultivate a work environment that strikes an agreeable balance between our professional and personal lives.

Requirements

A PRO in Word and Excel.
An EXCELLENT communicator (you can write, you can talk, you can make your needs, and the needs of our client understood clearly and professionally)
HIGHLY organized and can take on multiple tasks at the same time
EXTREMELY meticulous, with a high degree of accuracy (you LIVE for the details!)
A COLLABORATOR who will mentor and help others on your team
GENUINELY care about serving and caring for other people
Bachelor’s degree or equivalent experience in business, accounting, finance, economics, or related field
Minimum of 5 years of experience in client service; financial services or an investment management firm a plus

Nice To Haves

If you have knowledge of and/or experience with Black Diamond, Salesforce – we’ll like you even more!
Team lead or people management experience a plus
Single and Multi-Family Office Experience is preferred
Experience with Private Investments is preferred

Responsibilities

Answer a high volume of requests from clients and Wealth Managers in a timely and professional manner
Be part of a team of 3-5 people monitoring a joint email inbox and Business Process workflow queue throughout the day
Be part of client service teams supporting our Ultra High New Worth (UHNW) clients with complex portfolio needs
Show initiative and take ownership of each task from start to finish
Communicate effectively in a positive manner to your teammates in person, through instant messaging, and emails throughout the day
Establish appropriate accounts for new and existing clients and process account/asset transfers from various custodians
Assist in general client account maintenance such as cash needs, address changes, and adding additional account features
Generate and review quarterly performance reports, tax reports, and investment management fee bills, ensuring timely processing of each
Build and maintain relationships with clients and Wealth Managers across the firm
Trouble shoot and use your skills to problem solve complex issues internally and with custodians
Become a subject matter expert on Client Service Operations policies and procedures
Participate in the continued growth planning and process engineering of Aspiriant, developing solutions to identified issues as well as proposing new ways of working efficiently and effectively
Maintain client documents and records in accordance with compliance policies including filing hardcopies and/or scanning of documents
Other duties as assigned