Porter/Lobby Attendant

Carnegie Hall•New York, NY

13d•Onsite

About The Position

The Porter/ Lobby Attendant is responsible for maintaining cleanliness, safety, and the overall appearance of the lobby and common areas. This role serves as a visible presence to guests, visitors and staff, helping to create a welcoming and well-maintained environment. The Porter/ Lobby Attendant supports daily facility operation through cleaning, maintenance, and customer service-oriented assistance.

Requirements

Ability to stand and walk for extended periods
Ability to lift and move up to 50 pounds
ability to bend, reach, push and pull as part of daily task
Comfortable working indoors and at building entrances in varying conditions
Ability to work scheduled assigned, including evening, overnights shifts, and potentially overtime, if and as required
Ability to take direction, get along with others, work with a team spirit, and otherwise contribute to a professional working environment
Ability to interact professionally with guests, visitors and staff
Familiarity with basic desk-top computer tasks such as ability to use a mouse, point and click, and touch-screen functionality

Responsibilities

Maintain cleanliness and order in the lobby, entrances, and common areas
Sweep, mop, vacuum, and polish floors as needed
Clean and disinfect high-touch surfaces, doors, glass, and fixtures.
Remove trash and recycling and replace liners
Monitor lobby and entrance areas to ensure they remain neat and presentable
Report maintenance issues, safety hazards, or supply needs promptly
Assist with setup and breakdown of furniture and equipment for events and meetings
Replenish supplies such as paper goods, soap and sanitize stations
Respond courteously to guest and staff questions and provide basic directions when needed
Perform routine sidewalk cleaning, including sweeping and removing debris/snow to ensure safe and presentable exterior
Greeting guests and visitors in a courteous and professional manner and directing them to the appropriate locations.
Receive and coordinate guest arrivals and deliveries efficiently
Operate the visitor management system and monitor CCTV to support building safety and access control
Answer and route lobby phone calls promptly and professionally
Maintain a clean, organized, and welcoming lobby environment at all times
Maintain a neat professional appearance and wear the required uniform while on duty
Operate the elevator during banquet and special events to support guest flow
Assist with elevator service for food, floral, and supply deliveries to ensure timely and smooth transport