Lobby Porter

Ko-Kwel Casino Resort Medford•Medford, OR

2d•Onsite

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! Lobby Porters are the behind-the-scenes heroes of our hotel experience. Whether it's restocking supplies, clearing out laundry, or keeping our common areas clean and welcoming, your work makes sure everything is in place, so our guests feel right at home. You'll be part of creating a space that's not just tidy-but warm, relaxing, and thoughtfully cared for. What you bring to the table Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee. Embody the resort's service standards in a way that leaves team members and guests telling their friends all about us. A dedication to creating a clean, safe, healthy, and friendly environment for both guests and coworkers. A warm, helpful presence-greeting guests, answering requests, and always protecting their privacy. Careful attention to detail when vacuuming carpets, dusting furniture, or refreshing amenities. The ability to wash windows, wipe down walls, clean bathrooms, and keep every corner shining. A knack for putting furnishings and accessories back in place with care after cleaning. Willingness to tackle closing duties-restocking carts, wrapping toiletries, helping teammates, or organizing supplies. Flexibility to handle special projects or light-duty tasks when business slows down. A sense of responsibility in reporting lost-and-found items, damages, or anything suspicious to the supervisor. A guest-first attitude, resolving or passing along concerns so every visitor feels cared for. Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned) Physical stuff to know We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. This is an active role-you'll be standing, walking, bending, and kneeling often, sometimes on your hands and knees for extended periods. You'll regularly lift and move up to 25 pounds, and occasionally up to 50. Expect weekends, evenings, and holidays as part of the rhythm of hospitality. Vision, focus, and safe use of cleaning products are all essential. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Requirements

Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
Comfortable communicating clearly and positively with both guests and teammates.
A high school diploma or GED is great to have, but not required.
Six (6) months experience as a lobby porter in the hospitality industry, or related experience is a plus.
Reliability-meeting deadlines and showing up ready to contribute.
Comfort working solo or as part of a team.
Ability to read and follow directions (and Safety Data Sheets for cleaning supplies).
A knack for clear, friendly communication with guests and coworkers.
Willingness to pass and maintain compliance with background and drug-free workplace policies.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Embody the resort's service standards in a way that leaves team members and guests telling their friends all about us.
A dedication to creating a clean, safe, healthy, and friendly environment for both guests and coworkers.
A warm, helpful presence-greeting guests, answering requests, and always protecting their privacy.
Careful attention to detail when vacuuming carpets, dusting furniture, or refreshing amenities.
The ability to wash windows, wipe down walls, clean bathrooms, and keep every corner shining.
A knack for putting furnishings and accessories back in place with care after cleaning.
Willingness to tackle closing duties-restocking carts, wrapping toiletries, helping teammates, or organizing supplies.
Flexibility to handle special projects or light-duty tasks when business slows down.
A sense of responsibility in reporting lost-and-found items, damages, or anything suspicious to the supervisor.
A guest-first attitude, resolving or passing along concerns so every visitor feels cared for.
Jump in where needed to support the team and keep things running smoothly.
(Other duties as assigned)