Portal Billing Coordinator

ASSA ABLOY•Monroe, NC

About The Position

As a Portal Billing Admin, you will play a key role in supporting the financial operations of our portal customer base across the U.S. and Canada. You will assist in the monthly and quarterly reconciliation processes, ensuring accuracy and compliance with company standards. This role also involves investigating and troubleshooting billing rejections in accordance with established guidelines. Additionally, you will provide administrative support as directed by the Billing Manager to ensure the smooth execution of departmental functions. This position will report directly to the NA Portal Manager within the Finance department.

Requirements

Proven competence plus knowledge of general billing/reconciliation procedures.
Associates Degree or equivalent work experience (2 years billing and/or customer service – medical billing/coding experience a plus).
Solid computer skills and familiar with MS office products, Word, Excel and electronic spreadsheets.
Excellent communication skills, both written and verbal.
Detail oriented and strong organizational skills.
Ability to multi-task and problem solve.
Ability to work well within a team environment as well as independently.
Ability to work well under pressure.
Positive attitude.
Flexibility to work overtime during month end and when workload demands it.

Responsibilities

Process all invoice transactions relating to customers service calls into a designated portal.
Work closely with receivables department and all US branches to ascertain accurate billing and avoid customer questions and complaints.
Assist with monthly/quarterly reconciliation process for all portal customers.
Troubleshoot any rejections per company guidelines.
Perform other administrative functions as directed by Manager.
Analyze all reporting pertaining to the customer service calls.