Population Health Intake Coordinator

WVU Medicine

About The Position

The Population Health Intake Coordinator is a member of a multi-disciplinary Population Health team and will assume responsibility for reviewing all incoming referrals for appropriateness and assigning them to the appropriate team member for engagement. This role also identifies patients for assignment by leveraging reports from the electronic medical record (EMR) and payer data.

Requirements

Bachelor’s degree in Healthcare Management, Public Health, or other related field.
Associate’s degree in Healthcare Management, Public Health or other related field AND two (2) years of experience directly related to the duties and responsibilities specified.
High school diploma or equivalent AND four (4) years of experience directly related to the duties and responsibilities specified.
Strong organizational and time management skills with attention to detail.
Excellent interpersonal communication skills for interactions with providers, staff, and patients.
Ability to analyze data and identify patterns for patient eligibility.
Proficient in Microsoft Office and EMR systems.
Ability to work independently and collaboratively within a team environment.
Ability to sit for extended periods of time.

Nice To Haves

Bachelor’s degree in Healthcare Management or Public Health.
Three (3) years’ experience in the healthcare field.
One (1) year of experience in referral management or data analysis preferred.

Responsibilities

Reviews all incoming referrals for appropriateness based on established criteria and program guidelines.
Assigns referrals to the appropriate Population Health team member for patient engagement and follow-up.
Monitors and manage referral queues to ensure timely processing and minimize delays in patient care.
Utilizes EMR and payer reports via payer portal and email to passively identify patients who meet program criteria for Population Health services.
Maintains accurate documentation of referral status, patient eligibility, and assignment actions within the EMR.
Communicates with providers, care teams, and administrative staff to clarify referral details and resolve discrepancies.
Tracks referral trends and escalates issues related to referral volume, appropriateness, or workflow bottlenecks.
Collaborates with Population Health leadership to refine referral processes and improve efficiency.
Educates internal staff on referral procedures and program eligibility criteria as needed.
Ensures compliance with organizational policies, payer requirements, and regulatory standards related to referral management.