Pool Server (Casual)

Azul Hospitality•Koloa, HI

6d•$14 - $15•Onsite

About The Position

POSITION PURPOSE Provide friendly, courteous, and efficient quality presentation of food and beverage service to all guests. The Pool Server is responsible for maintaining cleanliness of the pool and surrounding areas including all trash and towel pickup. ESSENTIAL RESPONSIBILITIES Greet all guests in a welcoming and friendly manner. Take guest food and beverage orders. Describe menu items, ingredients, and methods of preparation. Suggest menu products to customers. Clear, clean, and reset tables as needed. Maintain cleanliness standards in pool area, restaurant, service areas satisfy state and local health board requirements. Maintain cleanliness of the table/sections throughout service and ensure all proper utensils are presented to guests. Verify customers identification and confirm it meets legal drinking age. Ensure that minors and intoxicated persons are not served alcoholic beverages. Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean. Maintain the cleanliness of the restaurant area through disposing of all waste, clearing, and cleaning all glassware, and wiping down service and preparation areas. Participate in the deep cleaning of the outlet. Attend to all guests needs, ensure orders are properly charged to the correct room, and any issues are resolved quickly. Operate a cash register/POS and receive payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follow all companys customer service and cash handling policies and procedures. Assist all guests professionally and courteously, with the highest quality of standards for customer service. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Knowledge of table and bar service.
Knowledge of spirits, beer, wine, and flavor profiles.
High school or equivalent education required.
Must be at least 21 years of age to serve alcohol.
Safe Server Alcohol & Food Handlers certification required.
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.

Nice To Haves

One to three years food service experience preferred.
Micros POS experience preferred

Responsibilities

Greet all guests in a welcoming and friendly manner.
Take guest food and beverage orders.
Describe menu items, ingredients, and methods of preparation. Suggest menu products to customers.
Clear, clean, and reset tables as needed.
Maintain cleanliness standards in pool area, restaurant, service areas satisfy state and local health board requirements.
Maintain cleanliness of the table/sections throughout service and ensure all proper utensils are presented to guests.
Verify customers identification and confirm it meets legal drinking age.
Ensure that minors and intoxicated persons are not served alcoholic beverages.
Perform opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy and clean.
Maintain the cleanliness of the restaurant area through disposing of all waste, clearing, and cleaning all glassware, and wiping down service and preparation areas.
Participate in the deep cleaning of the outlet.
Attend to all guests needs, ensure orders are properly charged to the correct room, and any issues are resolved quickly.
Operate a cash register/POS and receive payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follow all companys customer service and cash handling policies and procedures.
Assist all guests professionally and courteously, with the highest quality of standards for customer service.