Pool Server

HM Alpha Hotels & Resorts•Tucson, AZ

20h

About The Position

The Part-Time Pool Server provides courteous and efficient food and beverage service to guests at the pool, ensuring a safe, enjoyable, and memorable experience. This role directly impacts guest satisfaction, revenue from food and beverage sales, and the overall reputation of the hotel. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE Maintain complete knowledge of beverage lists, menu items, preparation methods, portion sizes, presentation, and promotions. Serve alcoholic and non-alcoholic beverages responsibly in compliance with state liquor regulations, including verifying guest age and preventing service to intoxicated individuals. Take food and beverage orders, input them accurately into the POS system, and ensure orders are verified by the kitchen. Serve all food courses and drinks in accordance with departmental standards, including garnishes and presentation. Assist in providing pool amenities, maintain knowledge of pool capacity, hours of operation, seating/station numbers, and dress code. Handle guest complaints professionally using instant pacification procedures to ensure satisfaction. Remove soiled items, clean, and reset tables/pool areas promptly. Process guest payments and adhere to cash handling and credit policies. Complete all closing reports, collect tips, and report to the supervisor. Be familiar with hotel services, features, and local attractions to accurately respond to guest inquiries. Other duties as assigned.

Requirements

Strong interpersonal and communication skills to engage with guests professionally.
Knowledge of food and beverage service standards, including responsible alcohol service.
Attention to detail and ability to multitask in a fast-paced environment.
Reliability, punctuality, and a positive, guest-focused attitude.
Ability to work collaboratively with other team members to ensure smooth operations.
Minimum of one year of experience as a server.
High School Diploma or equivalent; some college preferred.
Must meet the minimum state age for serving alcohol.
Food Handling Certificate and TIPS Training Certificate required.
Successful completion of a background check is required prior to employment.

Nice To Haves

Experience in food and beverage service in a club, restaurant, or hotel setting preferred.

Responsibilities

Maintain complete knowledge of beverage lists, menu items, preparation methods, portion sizes, presentation, and promotions.
Serve alcoholic and non-alcoholic beverages responsibly in compliance with state liquor regulations, including verifying guest age and preventing service to intoxicated individuals.
Take food and beverage orders, input them accurately into the POS system, and ensure orders are verified by the kitchen.
Serve all food courses and drinks in accordance with departmental standards, including garnishes and presentation.
Assist in providing pool amenities, maintain knowledge of pool capacity, hours of operation, seating/station numbers, and dress code.
Handle guest complaints professionally using instant pacification procedures to ensure satisfaction.
Remove soiled items, clean, and reset tables/pool areas promptly.
Process guest payments and adhere to cash handling and credit policies.
Complete all closing reports, collect tips, and report to the supervisor.
Be familiar with hotel services, features, and local attractions to accurately respond to guest inquiries.
Other duties as assigned.