Pool Server/Attendant

The Lodge at Blue Sky•Wanship, UT

4d•Onsite

About The Position

ROLE SUMMARY To serve the needs of the business, our guests and our team members by prompt and courteous service delivery to all guests, as a Hospitality Ambassador for the hotel. All members of the Food & Beverage Department are responsible for ensuring that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings. Within that, the pool server is one of the most important positions for influencing guest satisfaction. It is crucial that all team members extend service in a professional, friendly, courteous, efficient and timely fashion. CORE RESPONSIBILITIES Set up the pool area for guest use and maintain throughout the day. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests according to service criteria, courteously, elegantly and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment. Assist with the attainment of specific departmental goals and organizational goals. Work as a team with colleagues in all departments, to ensure timely service and a smooth running operation. Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming. Check out with your Supervisor before leaving your station or the floor for any reason. To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have. Follow all safety policies to ensure a safe work area. Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel. Maintain your station in accordance with standards at all times. Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets. Maintain complete knowledge of particular characteristics and descriptions of every wine / champagne available. Present, open, and serve wine and champagne bottles in accordance with service criteria. Maintain complete knowledge of tabe, seat, station numbers, proper table set up, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet. Maintain complete knowledge of correct maintenance and use of equipment. Learn and correctly use the Point of Sale equipment and follow procedures Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction. Check corridors for trays when returning from taking orders (Room Service) Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc. Anticipate guests’ needs, respond promptly and acknowledge guests even when busy. Maintain positive guest relations. Handle guest complaints according to service criteria and ensure guest satisfaction. Inform leader on duty of any challenging guest concerns. Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself. Perform tasks in a team-based environment. Perform other duties as directed, developed or assigned.

Requirements

A genuine affinity for interacting meaningfully and positively with guests.
Extensive experience providing service in a fine dining environment.
Ability to support the overall Food & Beverage operations of the property so as to maximize customer satisfaction, team member performance, and business results.
Ability to ensure that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.
Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Professional, polished service, etiquette, and protocol skills and knowledge.
ServeSafe and TIPS certification.
Ability to provide clear and legible written communication.
Ability to compute basic mathematical calculations.
Ability to input and access data in a computer.
Ability to be a clear thinker and remain calm under pressure.
Ability to maintain confidentiality of guest information and designated hotel data.
Ability to work effectively lead a team in providing exceptional service in a luxury restaurant environment cohesively with other departments and individuals as part of a team.
Ability to prioritize and follow up on work assignments.
Understanding of food and beverage safety practices, as well as safe handling of cleaning chemicals.
Ability to anticipate and understand guests’ service needs remaining calm and courteous.
Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time and make a concise decision in pressure situation.
Ability to focus attention on details.
Ability to maintain good coordination and timing while serving orders quickly.
Ability to endure abundant physical movements throughout the event and to exert physical effort in setting up rooms from to specific standards of each event
Ability to work cohesively with co-workers as part of a team.
Ability to communicate in English, both orally and in writing, using correct spelling and grammar.
Ability to provide legible written communication.
Ability to stand and walk for up to 12 hours.

Nice To Haves

High school graduate or equivalent and some college.
Certification of previous training in liquor, wine and food service.
Any previous serving and bartending training.
Certification in alcohol awareness program
Prior training in guest relations.

Responsibilities

Set up the pool area for guest use and maintain throughout the day.
Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests according to service criteria, courteously, elegantly and efficiently.
Collect payments.
Assist in the maintenance of the restaurant area and equipment.
Assist with the attainment of specific departmental goals and organizational goals.
Work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
Understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
Check out with your Supervisor before leaving your station or the floor for any reason.
To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
Follow all safety policies to ensure a safe work area.
Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
Maintain your station in accordance with standards at all times.
Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets.
Maintain complete knowledge of particular characteristics and descriptions of every wine / champagne available.
Present, open, and serve wine and champagne bottles in accordance with service criteria.
Maintain complete knowledge of tabe, seat, station numbers, proper table set up, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet.
Maintain complete knowledge of correct maintenance and use of equipment.
Learn and correctly use the Point of Sale equipment and follow procedures
Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
Check corridors for trays when returning from taking orders (Room Service)
Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.
Maintain positive guest relations.
Handle guest complaints according to service criteria and ensure guest satisfaction.
Inform leader on duty of any challenging guest concerns.
Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.
Perform tasks in a team-based environment.
Perform other duties as directed, developed or assigned.