Pool Receptionist - MGM Grand
About The Position
As a Pool Receptionist at MGM Grand, you will be the welcoming first point of contact for guests enjoying one of the resort’s premier pool experiences. In this role, you will perform a variety of clerical and administrative duties while delivering friendly, professional service in alignment with MGM Resorts International standards. You will greet guests, manage multi-line phones, assist with inquiries and amenity reservations using UrVenue, process credit card payments, and maintain up-to-date knowledge of all pool amenities, locations, and hours of operation. Working closely with management to address guest needs and concerns, you will help ensure a smooth, organized, and inviting reception area—setting the stage for a seamless and memorable poolside experience.
Requirements
- Work varied shifts, to include weekends and holiday required
- Must be 18 years of age or older
- High School Diploma or GED preferred
- 1+ Years of prior relevant experience as a receptionist working in a pool or similar resort setting preferred
Responsibilities
- Greet guests in a friendly and professional manner
- Answer multi-line phone systems and direct calls to the appropriate staff/department
- Maintain all office equipment as needed and coordinates repairs
- Work closely with the functional department groups as necessary
- Ensure that the Receptionist area is clean and looks neat for all incoming guests
- Inform management of all guest issues, needed supplies or equipment related issues
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
