Pool Manager

Southall • Franklin, TN

7h

About The Position

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way The Pool Manager oversees all food and beverage operations at the pool, ensuring a relaxed yet refined guest experience. This role blends operational leadership, safety awareness, and service excellence in a high-volume, seasonal environment.

Requirements

• 1-3 years of food & beverage management experience in resort, hotel, or luxury hospitality environments, preferably with poolside or outdoor venues
• Proven ability to lead high-volume, seasonal operations while maintaining refined, Forbes-level service standards
• Experience training and managing pool service staff, bartenders, and support teams, with a strong focus on safety, professionalism, and guest engagement
• Working knowledge of pool safety protocols, alcohol service laws, and sanitation requirements
• Hands-on experience managing labor, scheduling, and staffing adjustments based on occupancy, weather, and business demand
• Demonstrated success collaborating with culinary and beverage teams on poolside menu execution and service flow
• Experience overseeing opening and closing procedures, cash handling, and inventory control
• Strong guest-facing leadership style with a proven ability to manage service recovery calmly and effectively
• Comfortable operating in fast-paced environments while balancing efficiency, safety, and elevated hospitality
• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered
• Must be able to push, pull and lift 50 lbs
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Responsibilities

• Oversee daily pool F&B operations, including service flow, staffing, and guest experience
• Lead, train, and develop pool service staff, bartenders, and support roles following all Forbes level standards
• Ensure adherence to pool safety standards, alcohol compliance, and sanitation requirements
• Manage poolside menus, service standards, and collaboration with culinary and beverage teams
• Control labor, manage schedules, and adjust staffing based on weather and occupancy
• Maintain SOPs for opening/closing, cash handling, and inventory control
• Actively engage with guests to ensure satisfaction and resolve concerns promptly
• Collaborate with Resort Operations and F&B leadership to align service with overall guest experience
• Perform additional duties and projects as assigned by Southall Leadership

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager