Pool Manager

City Of Charleston • Charleston, WV

3d

About The Position

A Swimming Pool Manager oversees the daily operations, safety, maintenance, and customer service of a swimming pool facility. The following is a comprehensive job description for a Swimming Pool Manager:

Requirements

• High school diploma or equivalent
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and work under pressure.
• Detail-oriented and able to maintain high safety standards.
• Ability to lift up to 50lbs
• Ability to stand and walk for up to 8 hours.
• Accountability - takes responsibility for own actions
• Adaptability - responds positively to change
• Communications - listens, speaks and/or writes in a clear, concise and respectful manner
• Initiative - takes proactive action to complete work or resolve issues
• Judgment & Decision Making - evaluates issues and makes sound factual decisions
• Customer Service - provides courteous, accessible and quality assistance to internal and external customers
• Professional Development - seeks opportunities to enhance technical skills and job knowledge
• Teamwork and Cooperation - collaborates with other team members to fulfill the City's vision

Nice To Haves

• Previous experience in a supervisory or management role at a swimming pool or aquatic facility preferred.
• Experience in lifeguard training, pool operations, and customer service preferred.

Responsibilities

• Oversee daily pool and concession stand operations including opening/closing procedures, safety checks, and general facility maintenance.
• Ensure that the pool water is properly treated and monitored according to safety regulations and health codes.
• Assist with managing the pool's schedule, coordinating public swim times, classes, events, and rentals.
• Ensure that the concession stand is fully stocked and ready for operation 15 minutes prior to the pool opening for the day.
• Ensure compliance with local health and safety regulations, including lifeguard certification, chemical handling, and emergency response protocols.
• Conduct regular safety inspections and risk assessments to identify and address potential hazards.
• Oversees lifeguards and other pool staff in safety procedures, emergency drills, and customer service.
• Assist with coordinating staff schedules and ensuring proper staffing levels during operational hours.
• Assist with providing training and development opportunities for pool staff.
• Maintain a high level of customer service, addressing customer inquiries, concerns, and feedback promptly and professionally.
• Ensure that the facility is clean, welcoming, and conducive to a positive visitor experience.
• Maintain accurate records of patron pool attendance, safety incidents, and staff certifications.
• Assist with developing and implementing pool policies and procedures, updating them as needed.
• Run end of day register reports and reconcile reports with concession sales
• Complete daily deposit forms for concession sales
• Enforce pool rules, including restrictions on diving, running, or other unsafe behaviors. Provide guidance to ensure a safe environment.
• Interact with the public in a professional and courteous manner. Provide information about safety rules and answer questions from visitors.
• Ensure the cleanliness of the pool area, including checking for hazards, cleaning debris, and maintaining rescue equipment.
• Work with other lifeguards and staff to coordinate emergency responses and ensure a safe environment. Participate in regular training and drills.
• Other duties as assigned.

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED