Pool & In Villa Dining Assistant Manager

Four Seasons•San Diego, CA

11d•$73,000 - $75,000

About The Position

The Pool & In-Villa Dining Assistant Manager is responsible for the daily oversight, leadership, and operational excellence of the resort’s pool and in-villa dining departments. This role ensures that all guest experiences within these areas reflect the highest luxury service standards. The Assistant Manager provides hands-on supervision, drives team performance, maintains facility and equipment readiness, and upholds all safety, financial, and service protocols.

Requirements

Excellent reading, writing, and verbal communication skills in English.
A college degree is preferred, ideally in hotel, hospitality, or restaurant management.
1–2 years of supervisory or management experience in restaurant, pool, or recreation operations.
At least 6 months of food & beverage service experience.
Strong knowledge of: Luxury service standards F&B cost control Labor management Human relations and team leadership Maintenance awareness Merchandising and presentation standards

Responsibilities

Train, supervise, schedule, and discipline pool staff to ensure smooth daily operations.
Maintain an attentive, welcoming presence, greeting guests and supporting all service needs.
Ensure all pool staff consistently execute proper luxury service techniques.
Anticipate and manage daily pool-related materials, supplies, and equipment.
Oversee cleanliness and condition of pool facilities, furniture, restrooms, and equipment, reporting maintenance needs.
Monitor pool safety for both guests and team members.
Process and document pool walk‑outs according to property standards.
Participate in pool-related inventories.
Train, supervise, schedule, and discipline IVD staff to ensure seamless in‑villa dining service.
Ensure consistent execution of tray setup, delivery etiquette, order accuracy, and departure procedures.
Manage all IVD equipment, supplies, and stocking needs.
Monitor condition of IVD service tools, equipment, and delivery vehicles; recommend repairs or replacements.
Support IVD inventory processes.
Maintain clear communication across IVD, Culinary, Guest Services, and Management teams.
Maintain full knowledge of all food & beverage offerings, including ingredients and preparation methods.
Help prepare staff schedules that balance guest service demand, labor costs, and overtime control.
Prepare daily and weekly payroll for the pool and IVD teams.
Complete all required paperwork related to revenue, labor, incidents, and operations.
Manage financial tasks including bank float management and accurate POS check processing.
Ensure strong communication through daily logs, shift notes, and reporting.
Conduct or support performance evaluations for team members.
Foster teamwork, positive morale, and employee development.
Uphold excellent guest relations and resolve service concerns promptly and professionally.
Identify and manage intoxicated, disruptive, or unsafe guest behavior.
Complete accurate and timely incident/accident reports.
Respond to emergencies following Residence Club protocols.
Attend required meetings, briefings, and trainings.
Perform other duties or projects as assigned by leadership.