Pool Host-Seasonal PT

Omni Hotels & Resorts•Carlsbad, CA

3d•Onsite

About The Position

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. The pool host is responsible for facilitating a seamless check-in experience for guests and members at all pool entrances.

Requirements

Must have a flexible schedule and be available to work weekends and holidays, including Memorial Day, Fourth of July and Labor Day
Candidates are preferred to be 18 years or older; however, applicants who are 16 or older may be considered.
Excellent communication skills.
High energy with a service mindset and a Can-do attitude
Conversational English-speaking abilities required.

Responsibilities

Report for scheduled shifts on time and in assigned uniform.
Ensure resort guests have an exemplary experience through warm welcomes, anticipatory service and fond farewells.
Ensure all areas are clean, particularly the entrance.
Responsible for set-up and break-down of towel stations. Ensure all activity areas are well maintained and clean.
Assist Pool Guest Service Agents as needed by emptying towel bins and ensuring pool areas are free of debris and trash.
Re-stock towels and other supplies related to the operation; ensure appropriate rotation and prevent shortages.
Assist in enforcing guest-related pool policies and standards.
Enforce slide height requirements at the Splash pool.
Provide a proper wristband to all guests and members as they enter the pool deck.
Verify guest/member status of each guest upon entry.
Perform appropriate charges as needed. Utilize the point-of-sale system and run all necessary reports. Follow end of shift balancing.
Responsible for checking guests into cabanas, as well as escorting them to their assigned cabana. Communicate all arrivals to Food & Beverage team.
Request identification from guests entering Edge pool appear under the age of 30.
Be able to help guests and members with any request or know where to direct them.
Work safely and follow all Omni Safety and Loss Prevention standards.
Perform other duties as assigned by leadership.