The Pool Cocktail Server will be responsible for providing efficient and friendly service to all guests and fulfilling guest orders for food and beverages while maintaining a clean and safe environment. They will also adhere to all health and safety regulations and assist in setting up and closing the bar area. Principle Responsibilities and Duties: Responsible for setting the stage for guest experience with your welcoming smile and service. Take orders and serve food and drinks efficiently and accurately in work area as applicable. Check for proper identification of a person who is under the age of 35. Place order, garnish and serve cocktails to guests. Talk and interact with guests to maintain great Guest relationships and provide opportunities for loyalty. Maintain complete knowledge of menu items, liquor brands, beers, and non-alcoholic selections available. Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately. Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies. Other duties as assigned. General Job Responsibilities and Duties: Maintains a high quality of guest service according to Silverton Be Amazing Service Standards. Knowledge of the applicable company and departmental policies and procedures, as well as the willingness to learn and follow any policy or procedure that may be introduced in the future. Adheres to all appearance and uniform standards. Maintains an open line of communication with Managers. Maintains a positive and professional demeanor during all interactions with guests, colleagues, and Vendors. Ability to accept performance feedback in an efficient manner. Regular attendance on all scheduled shifts is considered an essential component of the job. Arriving on time for all scheduled shifts is considered an essential component of the job. To perform the job successfully, an individual should demonstrate the following Silverton Values: Character: Always do the right thing and treat everyone with dignity and respect. Collaboration: Celebrate Diverse ideas, thought and talents. Care: Be KIND to yourself and each other. Fun: Our guests are here to have FUN, so we should have FUN, too! Excellence: Be Amazing!
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Career Level
Entry Level
Education Level
High school or GED