Cocktail Server, Service Bars - Pool
About The Position
Summary Statement: The Cocktail Server will provide consistent elegant, warm, and responsive service to all guests while taking and serving food and beverage orders. The cocktail server will be professional in their engagement with the guest, displaying enthusiasm and knowledge about the menu and products. The role will be accountable for financial transactions and effectively market their assigned venue during their shift. Cocktail servers are encouraged to develop and maintain positive working relationships with others to reach business goals. Highly efficient and organized Cocktail Server with a stellar record of friendly and upbeat customer service. Able to multitask effectively in a high-pressure fast-paced working environment. Primary Job Duties: Includes but is not limited to: Greet and welcome all guests in a professional manner. Obtain food and beverage orders from guests and enter orders in point of sales system. Ensure that all orders are accurate and delivered to each guest in a timely manner. Maintain clean and well stocked workstations. Checking identification to ensure customers are the proper age to purchase alcoholic beverages. Collaborate with bartenders and kitchen team members to ensure accuracy of order. Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages). Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management. Ensure all Resorts World core values and property and department standards are implemented and applied. Obtain and maintain position-specific licensing. Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc. Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue. Perform other job-related duties as requested.
Requirements
- Motivated, self-starting personality
- Outstanding ability to work in stressful, loud, and high temperature environments.
- Exceptional customer service skills
- Excellent multitasking and organizational skills
- Knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests
- Experience with POS and credit card systems
- Strong expertise in a variety of wines beers and hard liquor
- Proficient bottle service knowledge (wine, champagne, and high-end spirits).
- Previous modeling experience.
- Working knowledge of Forbes standards
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Able to walk and stand for long hours
- High school diploma or equivalent.
- At least 21 years of age.
- Knowledge of operational policies in health and safety, liquor licensing, food hygiene, and emergency procedure.
- At least six months of previous customer service experience in a similar or related field.
- At least six months of previous cash handling experience.
- Proof of eligibility to work in the United States.
- Position required licenses.
Nice To Haves
- Previous experience in a Cocktail or Lounge Server position in a similar or related field.
- Previous experience in a large, luxury resort setting.
Responsibilities
- Greet and welcome all guests in a professional manner.
- Obtain food and beverage orders from guests and enter orders in point of sales system.
- Ensure that all orders are accurate and delivered to each guest in a timely manner.
- Maintain clean and well stocked workstations.
- Checking identification to ensure customers are the proper age to purchase alcoholic beverages.
- Collaborate with bartenders and kitchen team members to ensure accuracy of order.
- Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
- Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
- Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue.
- Perform other job-related duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
