Pool Club Host

The Boca Raton • Boca Raton, FL

2d

About The Position

The ideal candidate will have prior experience in a refined volume restaurant as a host. This individual should have a working knowledge of reservation systems such as Open Table and be comfortable quickly and efficiently navigating these systems. This role requires someone who can multitask while maintaining their composure and friendly demeanor under pressure, greeting guests, answering phone calls and thanking our guests as they depart.

Requirements

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions
• High school graduate or equivalent required.
• Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit.
• Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

Nice To Haves

• Restaurant greeter experience preferred.
• CPR certification and/or 1st Aid Training preferred.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel daily. Assign stations to service staff.
• Conduct daily “roll call meetings” to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Perform opening and closing duties. Assist others with side work to include cleaning, stocking and folding napkins.
• Perform other duties as requested, such as carrying coffee and/or tea pots throughout the outlet, refilling guests’ cups as requested, handling special guest requests, and ensuring guest satisfaction.
• Maintain an open line of communication between guests, management, and service staff.
• Attend required meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED