Pool & Beach Team Lead

Four Seasons Hotels and Resorts

3d•$30•Onsite

About The Position

Four Seasons Resort O’ahu at Ko Olina is looking for a Pool & Beach Team Lead (Supervisor) who has a passion for excellence and the spirit of aloha. The Pool & Beach Team Lead reports directly to the Pool & Beach Manager; and is responsible for supervising the Pool & Beach operations at Four Seasons Resort Oahu at Ko Olina.

Requirements

Candidate must be fluent in English, both verbal and written.
Be comfortable withstanding hot weather conditions and walking on sand.
Excellent communication skills, as well as guest contact and organization skills
Candidates should have at least 1 year previous experience in a similar environment and have a solid knowledge of food and beverage, including local, Asian and/or Italian cuisine.
Service Passion
Requires attention to detail and problem solving skills
Successful candidates must possess legal work authorization in the United States.

Responsibilities

To serve guests in a warm, accommodating and professional way, making sure the guest is 100% satisfied
Communicate with guests, including the menu and all other requests of their tables.
Using menu knowledge and expertise recommend items to guest based upon their needs.
Ability to teach, lead and coach our Pool & Beach team to successfully achieve five star and five diamond level service consistently.
Strong guest engagement skills to effectively develop guest rapport and achieve strong guest comment scores consistently above benchmark.