Pool & Beach Server

AccorHotel • Miami Beach, FL

21h • Onsite

About The Position

We are looking for Pool & Beach Server to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Under the general guidance of the Pool and Beach General Manager, the Pool and Beach Server is responsible for taking and delivering food and drink orders to guest in outdoor pool and beach areas while ensuring a high level of customer service and safety. The role also includes maintaining a clean, organized environment and assisting with guest seating, amenities, and basic pool and beach operations.

Requirements

• Previous food and beverage pool serving experience (often 1–2 years) in a hotel, resort, or high‑volume restaurant
• Strong communication and customer service skills
• Ability to upsell menu items
• Comfort working outdoors in varying weather
• Alcohol service certification and other local permits or health cards
• Ability to stand and walk for extended periods
• Ability to carry trays (often 25–40+ pounds)
• Ability to move pool furniture as needed
• Willingness to work weekends, holidays, and peak seasons
• Ability to work in a fast-paced environment
• Ability to carry multiple items
• Ability to stay organized during busy service
• Good communication and teamwork skills, with a professional, guest-focused attitude
• Monitor guest satisfaction, respond to requests, and handle basic complaints or issues professionally
• Maintain cleanliness and organization of service areas, including clearing dishes, wiping/disinfecting tables
• Set up, restock, and break down service stations, including napkins, menus, condiments, and service supplies
• Strong customer service and communication skills with a friendly and professional demeanor
• Ability to multitask in a fast-paced outdoor environment and work well in a team

Responsibilities

• Greet guests, present menus, explain specials, and take accurate food and beverage orders using a POS or order pad.
• Serve alcoholic and nonalcoholic beverages and food to guests in a timely, professional manner, including by the pool, sunbeds, cabanas, and beach chairs.
• Monitor guest satisfaction, anticipate needs (refills, towels, shade, clean chairs), and handle basic complaints or special requests courteously.
• Set up and break down pool/beach service stations, including stocking linens, glassware, paper goods, condiments, and bar items.
• Maintain cleanliness and organization of pool decks, tables, chairs, and service areas; clear dishes, trash, and used towels promptly.
• Follow all health, safety, and alcohol service regulations, including checking IDs and monitoring guest consumption in an outdoor environment.
• Enter orders accurately into the POS system, print and present checks, process payments, and provide correct change when handling cash.
• Maintain accountability for all transactions and follow property standards for opening/closing side work and paperwork.
• Perform various related tasks as needed in the spirit of providing exceptional guest service (lateral service).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees