Pool & Beach Server

AccorHotel•Miami Beach, FL

About The Position

Under the general guidance of the Pool and Beach General Manager, the Pool and Beach Server is responsible for taking and delivering food and drink orders to guest in outdoor pool and beach areas while ensuring a high level of customer service and safety. The role also includes maintaining a clean , organized environment and assisting with guest seating, amenities , and basic pool and beach operations .

Requirements

Previous food and beverage pool serving experience (often 1–2 years) in a hotel, resort, or high‑volume restaurant is commonly required or preferred.
Strong communication and customer service skills, the ability to upsell menu items, and comfort working outdoors in varying weather are essential.
The position requires alcohol service certification and other local permits or health cards.
Ability to stand and walk for extended periods, carry trays (often 25–40+ pounds), and move pool furniture as needed.
Willingness to work weekends, holidays, and peak seasons, since pool and beach operations are busiest during these times.

Responsibilities

Greet guests, present menus, explain specials, and take accurate food and beverage orders using a POS or order pad.
Serve alcoholic and nonalcoholic beverages and food to guests in a timely, professional manner, including by the pool, sunbeds, cabanas, and beach chairs.
Monitor guest satisfaction, anticipate needs (refills, towels, shade, clean chairs), and handle basic complaints or special requests courteously.
Set up and break down pool/beach service stations, including stocking linens, glassware, paper goods, condiments, and bar items.
Maintain cleanliness and organization of pool decks, tables, chairs, and service areas; clear dishes, trash, and used towels promptly.
Follow all health, safety, and alcohol service regulations, including checking IDs and monitoring guest consumption in an outdoor environment.
Enter orders accurately into the POS system, print and present checks, process payments, and provide correct change when handling cash.
Maintain accountability for all transactions and follow property standards for opening/closing side work and paperwork.
Ability to work in a fast-paced environment, carry multiple items, and stay organized during busy service.
Good communication and teamwork skills, with a professional, guest-focused attitude
Monitor guest satisfaction, respond to requests, and handle basic complaints or issues professionally.
Maintain cleanliness and organization of service areas, including clearing dishes, wiping/disinfecting tables.
Set up, restock, and break down service stations, including napkins, menus, condiments, and service supplies.
Strong customer service and communication skills with a friendly and professional demeanor.
Ability to multitask in a fast-paced outdoor environment and work well in a team.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual on the team to perform various related tasks as needed in the spirit of providing exceptional guest service.