Pool & Beach Manager

AccorHotel•Miami Beach, FL

55d

About The Position

JOB OVERVIEW: Under the guidance of the Pool & Beach General Manager, the Pool and Beach Manager is responsible for the daily operations and guest experience of Delano’s Pool and Beach ensuring seamless coordination between service, safety, and guest satisfaction. This role oversees all front line operations, including staffing, scheduling, equipment management, and service flow to maintain the highest standards of service and efficiency.

Responsibilities

Oversee all aspects of the pool and beach experience, from pre-arrival to post- departure, ensuring world class service that aligns with Delano service standards.
Maintain an atmosphere of relaxed sophistication through impeccable presentation, music, tone, and lifestyle programming.
Manage daily operations, including seating allocations, cabana reservations, towel and amenity logistics, and POS oversight.
Ensure compliance with safety, cleanliness, and hygiene protocols across all areas.
Monitor and maintain pool and beach equipment, ensuring readiness and appearance standards.
Oversee scheduling, payroll accuracy, and labor optimization for team efficiency.
Recruit, train, and coach team members, instilling brand standards and performance expectations.
Support revenue generations through sales, premium offerings, and guest programming.
Monitor expenses, inventory, and supply costs to meet departmental targets.
Maintain guest and team safety awareness through daily inspections and proactive communication.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.