Pool & Beach General Manager

Delano•Miami Beach, FL

15h

About The Position

JOB OVERVIEW: Under the guidance of the Hotel Manager, the Pool and Beach General Manager is responsible for the overall Pool and Beach operations, ambiance, and service excellence of Delano’s iconic pool and our beach experience. This role is responsible for crafting an environment that embodies so sophistication, relaxations, and intuitive hospitality, ensuring every guest reflects the Delano standards.

Responsibilities

Curate and oversee all aspects of the pool and beach guest journey, ensuring Forbes Five-Star level standards.
Anticipate guests needs with discretion and grace, fostering an atmosphere of effortlessness.
Ensure guest safety and compliance with pool and beach rules, and addressing any hazards or incidents promptly.
Partner with culinary, beverage, and events teams to deliver seamless poolside dining, activations, and special experiences.
Oversee daily operations of all pool and beach areas, including cabanas, daybeds, towel service, and guest reservations.
Manager inventory and revenue controls, optimizing profitability while maintaining an elevated guest experience.
Liaise closely with Engineering, Security, and Housekeeping to uphold physical presentation and safety of the space.
Recruit, train, and mentor pool and beach staff by leading, inspiring, and developing a high-performing team that embodies the Delano spirit.
Collaborate with People & Culture on recognition programs, team engagement, and performance development.
Drive revenue through strategic planning, pricing, and guest experience enhancements.
Prepare and manage departmental budgets, forecasts, and labor planning.
Identify opportunities for partnerships, events, and programming aligned with the Delano brand.
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.