Recreation - Pool & Beach Ambassador - Temporary

Four Seasons Hotels and Resorts

3d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. POOL AND BEACH AMBASSADOR The Four Seasons Resort Hualalai is looking for a Pool and Beach Ambassador who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Pool and Beach Ambassador have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

Three to twelve months of restaurant, food and beverage, or equivalent experience is required.
Successful candidate must possess legal work authorization in United States
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
Weekend & Holiday availability required

Responsibilities

Embody the spirit of aloha and act as an ambassador of the Hualalai Ohana.
Ensure all guests at the pool & beach areas are offered complimentary amenities at the designated time of delivery.
Familiarize with all of the amenities we offer and where they originate from as well as familiarize with property and all of the amenities that are offered throughout
Inform guests of all the activities they can partake on throughout the property
Be knowledgeable on all the hours of service for all the food and beverage outlets
Enlighten guests about the cultural center and the history of the island
Prepare an adequate number of amenities for the day-off and for the following day.
Keep work/preparation areas clean and organized (Surf Shack & Kids for All Seasons)
Communicate with leadership team to ensure proper stock of amenity supplies.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.