Policyholder Services Representative

U-Haul•Phoenix, AZ

4d•Remote

About The Position

Company: Oxford Life Insurance Company was founded in 1965 and is a member of U-Haul Holding Company, a publicly traded financial holding network. U-Haul Holding Company’s other significant holdings include U-Haul International, Republic Western Insurance Company & AMERCO Real Estate Company. Our fast-paced, growing company is seeking eager, qualified, customer-centric individuals to join our team in Phoenix, AZ. Job Title: Oxford – FT Customer Service Representative M-F, No Weekends REMOTE POSITION Job Overview: We are seeking a qualified Customer Services Representative to join our Customer Contact Department. The ideal candidate will answer inbound calls from clients and agents referring to both new and existing policies for Life Insurance, Annuity and Medicare Supplement. The CSR will be responsible for providing quality customer service on every call, documenting all necessary information, processing requests and make outbound follow up calls when necessary.

Requirements

Computer
2 Monitors
A USB headset with a microphone
A web cam for use interacting with your Supervisor (Not for use with customers)
Minimum Internet speed requirements of 1MG upload, 20MG download. (Preferable - high speed cable internet)
Use of Wi-Fi is permitted if it meets all security-related criteria. If security requirements are not met and/or Wi-Fi is determined to cause tech difficulty a hard-wired connection will be required.
Antivirus software Required: High School Diploma
Positive and Professional phone etiquette
Excellent organizational and time management skills
Ability to work individually as well as with a team
Excellent written and documentation skills
Computer Skills
Call Center experience
Customer Service experience
Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract member or customer

Nice To Haves

1+ year of phone-based customer service experience preferred
Insurance and/or financial service industry related experience a plus

Responsibilities

Understand callers’ needs in order to provide exceptional service.
Learn our products and processes, inside and out, by hands-on, peer-based training so you can act as a subject matter expert.
Work in several systems in order to obtain the information needed to assist callers.
Ability to hold a conversation while accurately documenting (typing) your call and the information discussed.
Answer inbound calls/Make outbound follow up calls.
Remain calm and respond appropriately when callers are stressed or upset.
Work independently and provide quality customer service on all calls.
Maintain a high level of professionalism and establish positive rapport with every caller.
Maintain acceptable and predictable attendance.
Assist other team members when necessary.
Assist Supervisor with projects/additional items when needed.
Interact with other departments via phone or email effectively and professionally.