Policy Servicing Specialist

TEKsystems•Milwaukee, WI

12d•$28 - $30•Remote

About The Position

Performs investigation or escalation of significant issues. Acts as resource for others in area of expertise. May provide training, project support and/or back-up assistance to others within team. Manages department work queues for incoming emails (generic/personal mailboxes/calls/reports) and responds to requests for information within own authority level. Determines appropriate response; processing or forwarding when required. Seeks additional information as needed and elevates complex issues. Communicates with internal and/or external parties to gather and verify information, resolve discrepancies, follow up on previous contacts or actions, respond to inquiries, and carry out business activities according to department or company procedures. Generates and distributes reports to internal/external customers. Reviews reports for reasonableness and investigates errors. Performs investigation or escalation of significant issues. Participates in workflow discussions and service issues. Identifies trends and process improvements. Acts as resource for others in area of expertise. May provide training, project support and/or back-up assistance to others within team. Researches problems and acts within established procedures for business unit assigned. Follows up on problems until they are resolved and keeps manager informed of any unresolved issues. Reconciles information with supporting documents. Requests additional documentation when needed. Reviews information for completeness and accuracy and for compliance with established policy and/or regulatory requirements. Challenges the information when inconsistencies, variances or other non-compliant items are identified. Balances, reconciles, and reviews all calculations ensuring accuracy. Updates information to records. Identifies missing or problem items, performs follow up and keeps others updated. Performs or assigns monthly, routine, and special project work related to business unit activities. Provides project support and/or back-up assistance to others within team. Responsible for completion of monthly, routine, and special projects related to business unit activities. Responsibilities specific to Cash Team: • Responsible for processing activations and incoming payments through Lockbox or EFT Payments. Reviews incoming data from various sources to process receipts and update records. • Works with lenders on education regarding some servicing related issue regarding premiums, monthly billing, and other maintenance items. • Processes all non-MI cash receipts related to company and other department operations. Prepares deposits, prepares journal entries, and balances general ledger accounts. • Responsible for servicing transfers and errors that arise from these transactions. Reconciles and validates that the information/documentation is accurate and complete. • Responsible for recurring reports and on demand reports for lenders. This includes providing a reconciliation of loan data. Responsibilities specific to Suspense/Cancellations: • Responsible for processing requests for policy cancellations, coverage rescission, or other special handling. Assembles and reviews data from various sources to perform data entry, update records, and prepare reports. Reviews documentation for completeness and accuracy, and for compliance with established policy and/or regulatory requirements. • Reviews information from various sources for completeness and accuracy, and for compliance with established policy and/or regulatory requirements. • Contacts customers for required backup information or premium to resolve items that error on Suspense.

Requirements

policy analysis
Escalations
case investigation
Research and reconciliation of information
Strong accuracy and attention to detail
Ability to work in fast-paced, deadline-driven environment
Strong written and oral communication skills
General accounting principles
Proficient at 10-key
Advanced Excel skills
Must be able to investigate and escalate significant issues
Manage work queues and respond within authority level
Generate and review reports for accuracy
Reconcile and validate documentation for compliance
Handle monthly, routine, and special projects

Nice To Haves

Experience with Lockbox or EFT payment processing
Knowledge of servicing transfers and lender education
Familiarity with policy cancellations and coverage rescission

Responsibilities

Performs investigation or escalation of significant issues.
Acts as resource for others in area of expertise.
May provide training, project support and/or back-up assistance to others within team.
Manages department work queues for incoming emails (generic/personal mailboxes/calls/reports) and responds to requests for information within own authority level.
Determines appropriate response; processing or forwarding when required.
Seeks additional information as needed and elevates complex issues.
Communicates with internal and/or external parties to gather and verify information, resolve discrepancies, follow up on previous contacts or actions, respond to inquiries, and carry out business activities according to department or company procedures.
Generates and distributes reports to internal/external customers.
Reviews reports for reasonableness and investigates errors.
Participates in workflow discussions and service issues.
Identifies trends and process improvements.
Researches problems and acts within established procedures for business unit assigned.
Follows up on problems until they are resolved and keeps manager informed of any unresolved issues.
Reconciles information with supporting documents.
Requests additional documentation when needed.
Reviews information for completeness and accuracy and for compliance with established policy and/or regulatory requirements.
Challenges the information when inconsistencies, variances or other non-compliant items are identified.
Balances, reconciles, and reviews all calculations ensuring accuracy.
Updates information to records.
Identifies missing or problem items, performs follow up and keeps others updated.
Performs or assigns monthly, routine, and special project work related to business unit activities.
Provides project support and/or back-up assistance to others within team.
Responsible for completion of monthly, routine, and special projects related to business unit activities.
Responsible for processing activations and incoming payments through Lockbox or EFT Payments.
Reviews incoming data from various sources to process receipts and update records.
Works with lenders on education regarding some servicing related issue regarding premiums, monthly billing, and other maintenance items.
Processes all non-MI cash receipts related to company and other department operations.
Prepares deposits, prepares journal entries, and balances general ledger accounts.
Responsible for servicing transfers and errors that arise from these transactions.
Reconciles and validates that the information/documentation is accurate and complete.
Responsible for recurring reports and on demand reports for lenders.
This includes providing a reconciliation of loan data.
Responsible for processing requests for policy cancellations, coverage rescission, or other special handling.
Assembles and reviews data from various sources to perform data entry, update records, and prepare reports.
Contacts customers for required backup information or premium to resolve items that error on Suspense.