Servicing Support Specialist

U.S. Bank • Owensboro, KY

1d • $24 - $32

About The Position

The Priority Assets Case Manager will be responsible for partnering with internal business lines, internal law division and external law firms regarding loans with property issues such as violations, demolitions, receiverships and property disputes. They will provide analytical support in these matters including collaborating with foreclosure counsel on the loans active in foreclosure, as well as hiring legal counsel to ensure U.S. Bank is properly represented on matters where collateral may be affected. The Priority Assets Case Manager performs research, analysis, and maintains well-written case summaries to ensure business line visibility and understanding of the issues at hand. The Priority Assets Case Manager will be comfortable communicating with all levels of management and ensures attorney-client work privilege is always maintained. We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what’s possible with a career at U.S. Bank.

Requirements

• High school diploma or equivalent
• Five or more years of experience in administrative support activities

Nice To Haves

• 3-5 years experience in mortgage servicing, with at least some default(foreclosure) servicing experience.
• Demonstrated experience in resolving property-related issues through property preservation and violation management.
• Self Driven and highly motivated
• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail
• Strong organization and time management skills
• Strong Problem-Solving and analytical skills

Responsibilities

• Engage default firms to protect U.S. Bank’s interest
• Manage cases within the Priority Assets inventory as assigned by Manager
• Perform research and analysis of accounts for settlement authority, resolution strategy, and check requests
• Monitor legal issue populations with emphasis to resolve issues in timely manner
• Escalate any issues that cause liability to the Bank
• Participate in conference calls with default firms, partnering business lines, and leadership team
• Work various reports to provide insight of loan population to partnering business lines and leadership team
• Create and maintain case summaries on each file within population

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED