Policy Service Associate - 1114

Security Mutual Life Insurance•Binghamton, NY

30d•$19 - $20•Remote

About The Position

As a Policy Service Associate, you will be responsible for providing customer service to individual clients of the company while ensuring compliance with all applicable regulatory guidance. SML supports remote work for NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ and NC. This position cannot be performed in the City of New York. If you are interested in this position, but don't live near Binghamton, NY, this may be an opportunity for you! The level and pay rate for this position will be determined based on factors including relevant skills, experience and other qualifications.

Requirements

Minimum of 3 years experience in Customer Support.
Basic knowledge of Microsoft Word and Excel.
Excellent written and verbal communication skills.
Excellent data entry skills.
Ability to perform work accurately and thoroughly.
Ability to adapt to change and work under pressure.
Ability to take care of both internal and external customers needs.
Ability to pay close attention to detail.
Ability to prioritize and organize a heavy workload.
Ability to multitask.
Demonstrated ability to take on increasing levels of responsibility required.
Must be dependable.
Associates degree in business or a related field required.

Nice To Haves

Experience in accounting or bookkeeping preferred.
Experience in an insurance industry preferred.
Fluency in Spanish is a plus.

Responsibilities

Process absolute and collateral assignments and releases, beneficiary changes, reinstatements, face amount reductions, classification changes, rate reductions and reduced paid up processing, policy reprojections and other general service requests.
Confer with Agents and customers by telephone and written correspondence relative to post issue service requests and questions.
Assist on phones at peak call times.
Keep records of customer interactions and transactions recording details of inquiries, and comments, as well as actions taken.