Policy & Process Improvement Administrator

Regent Bank•Tulsa, OK

10d

About The Position

The Policy & Process Improvement Administrator manages the bank’s corporate policy lifecycle while driving process improvement initiatives across departments. This role ensures policies remain current, compliant, and aligned with operations, while identifying opportunities to improve efficiency, strengthen controls, and support regulatory readiness. This position operates as an individual contributor and serves as a key partner to Risk, Compliance, and business leaders.

Requirements

Bachelor’s degree in Business, Finance, Risk Management, or related field preferred
4–8 years of banking, operations, compliance, or governance experience required
Strong understanding of banking operations and regulatory environment
Excellent written and verbal communication skills
Advanced organizational and documentation abilities
Ability to analyze processes and identify improvements
Proficiency in Microsoft Office
Ability to manage multiple priorities
High attention to detail
Strong problem-solving skills
Prolonged periods of sitting at a desk and working on a computer
Ability to lift up to 15 pounds occasionally
Ability to communicate effectively in person and electronically

Nice To Haves

Experience supporting regulatory exams preferred
Experience with policy management systems preferred
Lean or Six Sigma certification is a plus

Responsibilities

Maintain and administer the bank’s centralized policy repository, including version control and documentation standards
Coordinate and track annual policy reviews and approvals, including board-level policies
Ensure policies are compliant and aligned with regulatory expectations
Identify policy gaps and recommend improvements
Analyze and improve departmental workflows
Develop and support SOPs across departments
Support audits and regulatory exams
Track and report key metrics
Prepare executive-level reports and presentations
Serve as a subject matter resource for governance and process improvement
Promote a culture of continuous improvement
Perform other duties as assigned