Policy Operations Service Representative

Sentry Insurance Agency•Nashville, TN

6d•Hybrid

About The Position

Provides new business, underwriting assistance, billing, or policy services for personal lines, commercial or life insurance or brokerage products. What You'll Do As a PL Operations Technician, you will: Review applications for completeness and coverage to determine if they are within eligibility guidelines Contact insurance agents by phone, email, and mail to request necessary information Suggest ways to streamline procedures and processes to improve production efficiency and quality of work Review requests for renewal, cancellation, endorsements, and policies for renewal consideration Make independent decisions regarding cancellation or non-renewal of risks in accordance with company policy and procedure and in compliance with specific statutory regulations Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed What it Takes High school diploma or equivalent experience required Minimum 6 months of clerical, auto customer service, or underwriting experience preferred Very good written and verbal communication skills to handle service needs of producers and customers Working knowledge of PC software applications Knowledge of Personal Lines operations and business systems beneficial Ability to prioritize work and maintain appropriate service standards Working knowledge of telecommunication systems and call center software What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well-being and Employee Assistance programs. Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Erin Haddaway [email protected] Talent Acquisition Specialist Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. Our associates are the most important part of our company. We became one of the most financially strong mutual insurance companies in the U.S. by striving to provide the best possible service to our business customers. We do this by having conversations, forming relationships, and getting to know the people we work with and their businesses. We make that same commitment to our associates. When you join Sentry, we don’t just want you to perform tasks each day. We want you to enjoy your time with us. You’re in the driver’s seat of your career path here—sharing feedback, creating goals, accessing professional development resources, and identifying how you can contribute to both your success and the success of the company. Yes, we work hard. But we work with the purpose of helping others, and with the understanding that there’s more to life than work. We invite you to learn more about us. You’ll find we’re much more than insurance.

Requirements

High school diploma or equivalent experience required
Very good written and verbal communication skills to handle service needs of producers and customers
Working knowledge of PC software applications
Ability to prioritize work and maintain appropriate service standards
Working knowledge of telecommunication systems and call center software

Nice To Haves

Minimum 6 months of clerical, auto customer service, or underwriting experience preferred
Knowledge of Personal Lines operations and business systems beneficial

Responsibilities

Review applications for completeness and coverage to determine if they are within eligibility guidelines
Contact insurance agents by phone, email, and mail to request necessary information
Suggest ways to streamline procedures and processes to improve production efficiency and quality of work
Review requests for renewal, cancellation, endorsements, and policies for renewal consideration
Make independent decisions regarding cancellation or non-renewal of risks in accordance with company policy and procedure and in compliance with specific statutory regulations
Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed

Benefits

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office.
In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.