Policy Certification Specialist

Travelers • Hartford, CT

20h • Onsite

About The Position

This position is responsible for the accurate retrieval and assembly of insurance policy documents which directly impact the company's financial responsibilities and support the company's position pertaining to pending litigation, claim and underwriting cases. The incumbent must display critical decision making abilities, excellent customer focus and understand that these documents are proprietary and need to be handled with the strictest of confidence. This position is based full time in our [insert location] office.

Requirements

• High school diploma or equivalent.
• Microsoft Office Suite one year experience.

Nice To Haves

• 1 year insurance experience.
• Adobe Professional experience.
• Knowledge of Records Management Software.
• FileNet Image Services and Content Navigator experience (1 year).
• Experience with Minolta Microfilm/Microfiche equipment.
• Experience in navigating and utilizing HOST and Web applications.
• Ability to meet daily Productivity and Quality standards.
• Ability to work independently and cooperatively.
• Ability to manipulate PDF files into proper sequence.
• Ability to prioritize, manage time, multitask and troubleshoot while working in a fast paced and deadline driven environment.
• Strong attention to detail with an emphasis on quality and the ability to focus for extended periods of time.
• Strong analytical, problem-solving and decision-making skills to address issues that arise from day to day work.
• Ability to safeguard records and maintain strict confidentiality.
• Ability to exercise independent judgment.
• Accepts responsibility for own actions and acts with integrity in all business dealings.
• Strong customer focus and communications skills both written and verbal.

Responsibilities

• This role is responsible for the accurate retrieval and assembly of insurance documents from various sources including but not limited to: HOST applications; Web applications; document imaging software; microfilm; microfiche; and paper to fulfill customer requests.
• This includes identifying the documents necessary to complete the policy and bring it back to its original issue state, adhering to department and corporate procedures and standards.
• Working with highly sensitive, confidential and proprietary documents and information, the individual must adhere to corporate and department standards and regulations to create, edit and route electronic documents (PDF) to customers within established timeframes.
• Communicate to customers, both verbally and in writing, regarding their request and provide status updates as needed.
• Manage current work items through daily access to unit work queue to close completed requests and obtain new assignments.
• Utilize an electronic log and production report to accurately track completed work.
• Responsible for operating and maintaining microfilm/microfiche equipment to create electronic files from fiche and film. When necessary contact equipment vendor for any major maintenance and/or repair.
• Individuals resolve moderately complex issues and escalate issues as required.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED