Policy and Procedure Analyst

Anza Mortgage Insurance Corporation•Wilmington, NC

13d

About The Position

This role ensures that operational documentation remains current, compliant, and aligned with both Anza’s internal governance standards and external investor/insurer requirements (e.g., Fannie Mae, Freddie Mac, NCDOI, etc.). The analyst partners closely with subject matter experts and business leadership to ensure that process documentation accurately reflects business practices and that changes are communicated effectively for adoption across impacted teams.

Requirements

Minimum 2 years of experience in policy and procedure management (preferred).
Bachelor’s degree or equivalent experience.
Strong writing and editing skills with the ability to translate technical and operational content into clear, user-friendly documentation.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio), Google Workspace and other workflow or document management tools.
Demonstrated strong organizational and execution skills with the ability to manage competing priorities and timely deliver results in a high-visibility environment.

Responsibilities

Maintain and update policies, procedures, job aids, and workflow documentation for assigned business lines.
Ensure all materials are accurate, timely, and aligned with current operational processes, regulatory requirements, and investor expectations.
Collaborate with business owners, subject matter experts, and process managers to assess change impacts and ensure alignment across documentation.
Create, revise, distribute, activate, or deactivate documents in accordance with Anza’s policy and procedure governance standards.
Partner with subject matter experts to develop new policies and procedures in support of new product launches, system enhancements, and regulatory and investor updates.
Facilitate change control processes, ensuring all materials proceed through review, approval, and publication workflows as required.
Partner with risk and control partners to ensure proper evidence of ownership, approval, and version control is maintained.
Lead or participate in process mapping and problem-solving sessions to identify efficiency gains, control enhancements, or customer experience improvements.
Support communication and change adoption by developing and distributing clear summaries of procedural updates.
Facilitate the annual review cycle for assigned procedures and coordinate with business owners and governance teams for timely completion.
Serve as a liaison between the business operations, Risk and Legal to ensure consistency of documentation and control alignment.
Support internal and external audit, investor, and regulatory exams through the retrieval and validation of applicable procedure/process documentation.