Policy Administrative Representative
About The Position
Symetra has an exciting opportunity to join our team as a Policy Administrative representative! About the role You will be responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits business and typically assigned the more complex transactions and/or functions. Has intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.
Requirements
- Requires considerable knowledge of duties typically obtained through job-related training and experience.
- Knowledgeable of specified computer applications; office practices and procedures.
- Uses initiative and independent judgment within established procedural guidelines.
Responsibilities
- Responsible for systems setup. Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents needed for Workforce Benefits.
- Analyze documents submitted and policy admin systems, determine if additional information is needed. Administration of in force contracts for Workforce Benefits products. Responsible for daily management of work assignments insuring appropriate communication, and that deadlines and Service Level Agreements are met.
- Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.
- Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams. Provide customer service to policyholders, broker/agents, sales team etc.
- Special assignments as indicated such as project participation
- Actively participate in unit meetings and provide input to improve workflows and processes Acceptance testing Subject matter expert on one or more functions Training and development of other team members
- Training and development of other team members
Benefits
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
