Police Services Assistant

City of Joplin, MO • Joplin, MO

36d • $15 • Onsite

About The Position

Performs a variety of complex or specialized police support activities in an assigned work unit.

Requirements

• Knowledge of: Basic bookkeeping procedures; Missouri Uniform License Examination System (MULES) as well as being able to successfully complete any training in order to have access to the MULES; staff and operating policies/procedures of the work unit to which assigned; general office procedures, including filing systems, formats for various reports and correspondence; Microsoft Office Suite.
• Skill in: Establishing and maintaining effective working relationships with other City employees at all levels and the public; operating standard office equipment/machines, including computers, FAX machines, copiers, calculators, and telephones; operating a keyboard to type correspondence and entering data into various computerized databases; preparing variety of records, reports, and correspondence using appropriate format; maintaining filing/records systems; Microsoft Office Suite.
• Education: High school diploma or GED equivalent required.
• Experience: Prior work experience managing confidential reports or data, high-volume customer service environment.
• Licenses and Certifications: Possess and maintain a valid state issued driver's license.
• Requires successful post-offer completion of a background investigation, physical exam, and drug test as a condition of employment with the City of Joplin.
• Must be able to type 40 words per minute, net errors.
• Must be certified to operate the Missouri Uniform Law Enforcement System (MULES) or able to be certified within one year.

Nice To Haves

• Missouri POST certification is preferred, but not required.

Responsibilities

• Answers phone calls from the public; responds to requests for specialized information such as Department policies/procedures or programs and/or guidelines for program/service participation.
• Routes calls needing technical response to the appropriate staff member for resolution.
• Enters a variety of information into computerized databases including police activity reports, arrest warrants, City Ordinances, case status reports, and client information updates.
• Maintains records/filing systems containing specialized or confidential information/materials.
• Researches and prepares a variety of reports/correspondence regarding Department activities/programs.
• Responds to questions and complaints from the public through telephone calls and in-person inquiries. Provides first point of contact for non-emergency inquiries for the Police Department.

Benefits

• The City provides health insurance for employees and their immediate family members. The City pays 100% of the premium for the employees and a portion of the premium for family coverage.
• 2 weeks of vacation accrual per year.
• 11 paid holidays per year + 3 paid "floating holidays" per year
• Free life insurance to the employee, with supplemental options.
• Dental insurance starting at $9.02/month with fully covered preventive services.
• Vision insurance starting at $1.44/month.
• Tuition reimbursement, longevity pay, Care Leave and sick leave buy-back programs.
• Missouri LAGERS Retirement - employees do not pay into it; employee is fully vested after only 5 years of employment.
• Access to 457 retirement plans with several benefits over traditional 401k plans.
• Free library cards & gym access, fun employee events, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED