Police Records Specialist I/II

City of Carlsbad (CA) • Carlsbad, CA

39d

About The Position

The Carlsbad Police Department is a full-service police department that prides itself on its strong partnership with the community. Through the hard work and dedication of the men and women of the police department, and the support of City Council members and the community, Carlsbad continues to be a safe community to live, work and play. The City of Carlsbad ranks among California's safest cities. Carlsbad residents report high satisfaction with police services; recent survey results indicate that over 90% of the residents are satisfied with police service. The Carlsbad Police Department's "Ideal Candidate" exemplifies department values, is a leader, role model, team player, and problem solver. Under general supervision, this position performs a variety of specialized clerical tasks involving processing, data entry, maintenance, and retrieval of Police Department records in accordance with State mandated procedures; receives the public and provides routine assistance. Performs related responsibilities as required.   The Position:  Police Records Specialist I is the entry class with incumbents performing routine work under continuous supervision while being trained in the scope of duties typical of a Police Records Specialist II. Under this training concept, incumbents in the Police Records Specialist I class may reasonably expect to progress to Police Records Specialist II upon achieving the required level of knowledge and proficiency to satisfy the qualification requirements of the higher-level class. Both levels handle confidential and sensitive information in performing their duties. You belong in Carlsbad: The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

Requirements

• Correct English grammar and usage, punctuation, and spelling.
• General office methods and procedures, and office equipment operation.
• General database systems and software applications.
• Typing at a net corrected speed of not less than 40 words per minute from clear copy.
• Apply Federal, State and City laws, codes, regulations and procedures to the management and security of police records.
• Operate a variety of computer systems, word processing and related equipment to create, maintain and process files and records.
• Process information using the specialized database network systems to perform duties.
• Understand and utilize law enforcement technical codes and crime classifications accurately.
• Maintain confidentiality in processing police information.
• Receive the public in person or over the phone utilizing tact and diplomacy in dealing with sometimes hostile clients.
• Understand and carry out oral and written directions.
• Communicate effectively both orally and in writing.
• Learn, apply, and explain rules, policies, and procedures.
• Establish and maintain cooperative working relationships.
• Work in a fast-paced environment.
• Maintain an organized workstation.
• Balance multiple duties at once.
• Equivalent to completion of the twelfth grade, including or supplemented by specialized training in the clerical occupation field experience.
• Federal and State laws, regulations, and guidelines governing police records management.
• Specialized law enforcement database systems, e.g., Records Management System (NetRMS), Automated Regional Justice Information System (ARJIS); California Law Enforcement Telecommunication System (CLETS); CA Identification/Automated Fingerprint Information System; and National Criminal Information Center (NCIC).
• Organization, procedures, and operations of the Carlsbad Police Department.
• Computerized word processing and spreadsheet applications on microcomputer systems.
• One year of experience comparable to that of a Police Records Specialist I at the City of Carlsbad.

Nice To Haves

• Spanish speaking.
• Experience with customer service and working with the public.

Responsibilities

• Performs data entry and processes a wide variety of police records, reports, and materials, including arrest records, warrants, citations, subpoenas, crime and traffic reports, fingerprints and identification and other related information according to strict guidelines and State mandated procedures; reviews documents for completeness and consistency; operates a variety of automated systems to create or revise computer files.
• Provides requested criminal offender record information to assist department personnel and outside agencies in accordance with State law and established departmental procedures; provides general information orally and in writing to the public within the guidelines of the California Public Records Act and department policies.
• Operates computer terminals connected to Statewide networked databases; teletypes to search for records, and to enter, modify, and retrieve data; prints routine statistical reports; and compiles and assembles data for distribution.
• Sorts, files, copies, assembles and distributes reports and related records, including court packages for filings with the District Attorney, in accordance with established procedures and within time constraints; performs file searches to locate records and pertinent information.
• May receive the public at the lobby counter and maintain lobby security; answer and direct non-emergency calls; direct visitors; respond to general inquiries and provide routine information regarding departmental policies and procedures, or general City information; operate the cash register and receive fees; distribute petty cash; prepare receipts, standard forms, and records in accordance with established procedures.
• Performs a variety of general clerical tasks, including, typing routine correspondence and standard forms; operating routine office equipment; and sorting and distributing mail as assigned.
• May perform fingerprinting of the general public, City employees, and registrants as required; prepare or complete related forms and records; take photographs for fingerprint records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED