Police Dispatcher

City Of Tomball•Tomball, TX

About The Position

The City of Tomball is accepting applications for a dispatcher to work various shifts in our Police Department. This position will answer and dispatch police and fire, 9-1-1 emergency and non-emergency calls as well as various other duties as needed in support of the department. ESSENTIAL JOB FUNCTIONS : Using a computer aided dispatch system, receive emergency calls from the public requesting police, fire, medical, or other emergency service. Determine nature and location of emergency; determine priorities, and dispatch police fire, ambulance, or other emergency units as necessary and in accordance with established procedures. Maintain contact with all units on assignment. Monitor direct emergency alarms. Answer non-emergency calls for assistance. Enter, update, and retrieve information from a variety of computer systems. Greet and provide information to the general public regarding laws, ordinances, calls for service, fingerprints and/or other records request, impounded vehicles, directions, etc.. Receive money for fines and bonds for local charges and other agencies, write receipts and post the data to ledgers or books. Receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Other duties as assigned.

Requirements

Perform professionally and maintain control in extreme situations.
Ability to speak clearly and communicate effectively in any situation.
High level of computer and typing skills
Must be able to work in team environment and multi-task.
Dependability, reliability, good attendance and the ability to work any shift including weekends and holidays is required.
Must possess and maintain a valid Class C Texas motor vehicle operator's license.
High School Diploma or GED required.
Must be free of criminal history and successfully pass a thorough background investigation.
Per State guidelines, must be a U.S. citizen to view sensitive computer information required in position.
Must be able to successfully pass pre-employment and random drug screening.

Nice To Haves

Basic Telecommunication certification is desirable or must be obtained within one year.

Responsibilities

Using a computer aided dispatch system, receive emergency calls from the public requesting police, fire, medical, or other emergency service.
Determine nature and location of emergency; determine priorities, and dispatch police fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
Maintain contact with all units on assignment.
Monitor direct emergency alarms.
Answer non-emergency calls for assistance.
Enter, update, and retrieve information from a variety of computer systems.
Greet and provide information to the general public regarding laws, ordinances, calls for service, fingerprints and/or other records request, impounded vehicles, directions, etc.
Receive money for fines and bonds for local charges and other agencies, write receipts and post the data to ledgers or books.
Receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data.
Monitor several complex public safety radio frequencies.
Operate a variety of communications equipment, including radio consoles, telephones and computer systems.
Other duties as assigned.