Police Dispatcher II (Lateral)

City of San Bernardino, CA • San Bernardino, CA

51d

About The Position

Police Dispatcher II is the full journey-level class in the class series. The work requires independence, rapid responses and ability to handle the most difficult and demanding calls. This position will require working a varied work shift that includes evenings, weekends, and holidays. Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

Requirements

• High School diploma or G.E.D.
• At least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience.
• Successful completion of P.O.S.T. Public Safety Dispatcher course is required within 12 months of date of employment.
• Knowledge of operations, services and activities of a public safety dispatch program.
• Knowledge of rules, regulations and procedures relating to Police communications and dispatch, including FCC requirements.
• Knowledge of methods and techniques of evaluating situations to dispatch appropriate units.
• Knowledge of proper operation and care of radio and telephone equipment.
• Knowledge of customer service practices and telephone and radio courtesy.
• Knowledge of geography and street layout of City and surrounding area.
• Knowledge of modern office procedures, methods and equipment,  including computers and related software
• Ability to elicit information to assess situations from callers, many of whom are upset and distressed and not communicating clearly.
• Ability to determine dispatch priorities during peak workloads and dispatch appropriate personnel and equipment using mature judgment in the application of policies, rules, regulations and standard operating procedures.
• Ability to broadcast clear, concise and specific instructions over the radio in a distinct, well-modulated voice.
• Ability to work rapidly under stress and exercise good judgment in emergency situations.
• Ability to use a typewriter and computer keyboard with accuracy.
• Ability to read and apply mapping information for effective call and unit management.
• Ability to listen to and record, or key in, information clearly and accurately.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to perform routine maintenance of computer systems and accessories.
• Ability to operate a variety of office equipment including computers and applicable software applications.
• Ability to understand and carry out detailed oral and written instructions.
• Ability to establish and maintain effective working relationships with dispatch co-workers, department and City officials, sworn officers, the public and others encountered in the course of work.

Nice To Haves

• Remains calm, composed, and focused under pressure while handling multiple emergency calls and rapidly changing situations.
• Communicates clearly, professionally, and with empathy to gather accurate information from callers and relay critical details to field units.
• Demonstrates strong multitasking skills and the ability to prioritize effectively in fast-paced, high-stress environments.
• Exercises sound judgment and quick decision-making when evaluating situations and determining the appropriate response.
• Provides excellent customer service, showing patience and understanding when assisting distressed or upset individuals.
• Works collaboratively as part of a dedicated team, supporting fellow dispatchers and law enforcement personnel to ensure efficient operations.
• Pays close attention to detail and maintains accuracy when entering and managing information in dispatch and computer systems.
• Is proficient with computers, radio systems, and other dispatch technology, adapting quickly to new software and procedures.
• Shows a strong sense of responsibility, integrity, and commitment to public safety and serving the community with professionalism.

Responsibilities

• Handle 911 calls-listening carefully, gathering key details, and coordinating police responses.
• Stay calm under pressure, provide reassurance to callers, and relay critical information to officers in the field.
• Monitor radio traffic
• Update reports
• Assist teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED