Police Dispatcher Supervisor (Johns Hopkins Public Safety)

Johns Hopkins University•Baltimore, MD

58d•Onsite

About The Position

The newly established Johns Hopkins Police Department (JHPD) is seeking a Police Dispatch Supervisor. This position will be responsible for managing the day-to-day operations of the Communications Center and oversight to police dispatchers. This is an exciting opportunity to be a part of building a new police department that prioritizes the well-being of students, staff, faculty, and guests and embodies the University’s mission by engaging the student community and other partners as co-creators of the campus safety environment. The JH Police Dispatch Supervisor has the opportunity to support the operational and strategic direction of police services across all three campuses – Homewood, Peabody, and East Baltimore, which includes The Johns Hopkins Hospital, and be a pivotal part of the equitable delivery of community-oriented services.

Requirements

Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.
High School Diploma or graduation equivalent.
Five (5) years of customer service or other related work experience to include at least two (2) years of supervisory experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Nice To Haves

Associates degree preferred.
Four (4) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.
Two (2) or more years in a progressively responsible supervisory/management role and familiarity with public safety communication technology and call-taking techniques.
Bilingual
Criminal Justice Information System (CJIS) Terminal Operator Certification.
Emergency Medical Dispatch (EMD) Certification through the National Academies of Emergency Dispatch (NAED).
Emergency Fire Dispatch (EFD) Certification through the National Academies of Emergency Dispatch (NAED).
Emergency Telecommunicator Certification (ETC) through the National Academies of Emergency Dispatch (NAED)

Responsibilities

Schedule and manage work shifts, leave, and assignments of subordinate personnel in a 24-7 emergency communications and monitoring facility to ensure minimum staffing levels are maintained to meet required call processing goals.
Design and implement processes for incoming and outgoing emergency and non-emergency telephone calls, ensuring agency policy, procedures and goals are met.
Monitor performance of Johns Hopkins Police Department (JHPD) and Johns Hopkins Public Safety (JHPS) dispatchers to ensure agency policy, procedures, and performance goals are met.
Coordinate with the Director of Training to ensure all center training requirements are met.
Coordinate with the Director of Training to identify “in-service” training relevant to policy and procedure as well as professional development of center staff.
Conduct performance evaluations of assigned employees.
Review work to ensure compliance with MILES and NCIC requirements.
Coordinate with leadership to implement changes in dispatch procedures.
Supervise and evaluate subordinate personnel.
Provide input to Leadership regarding policies and procedures pertaining to the operation of the Center and changes in procedures.
Communicate in a positive manner with center staff.
Report commendable performance or deficiencies or liability issues to Leadership in a timely manner.
Perform the duties of JH Police dispatcher in the latter's absence.
Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.
Contact and direct Baltimore Police, Fire, and Paramedics as needed.
Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.
Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.
Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.
Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.
Maintain familiarity with the general geography of the communities served.
Participate in available professional development for center staff.
Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.
Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.
Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.
Perform administrative tasks necessary for the operation of the Communications Center.
Responsible for maintaining manual and computerized reports, logs, records, and data from JH Police Dispatchers.
Other duties as assigned.