Police Dispatch Analyst III - Dallas Police (Civil Service)

City of Dallas•Dallas, TX

2d•Onsite

About The Position

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Police Dispatcher Analyst III is the most senior dispatcher working directly with the Dallas Police Department, providing oversight of information through the Computer Aided Dispatch system to responding Police Dispatchers and assists in training, process improvement, and upskilling of Police Dispatcher Analysts. Job Description Overview The Police Dispatcher Analyst III receives and analyzes communication in a variety of formats, and dispatches resources appropriately for police service, as well as trains, evaluates, and documents the performance of Police Dispatcher Analysts. Provides accurate and concise information received through the Computer Aided Dispatch system, police radio transmissions, and various technologies utilized in an emergency communications center in support of police field units to promptly respond to 911 calls ensuring the safety of citizens and police officers. Responsible for professional and technical work in support of Police Department personnel to provide necessary support to field personnel via police radio, telephone, computer, and mobile data computers.

Requirements

High School Diploma or GED.
Eight (8) years of experience in a high demand heavy traffic customer interface environment, with at least six (6) years’ experience as an emergency security dispatch analyst in a large municipality and two (2) years as a business/data analyst in a public safety and emergency communication field or as a Police Dispatcher Analyst.
Must have NCIC/TCIC/CJIS certification.
Must have Master Telecommunicator’s License from Texas Commission on Law Enforcement (TCOLE).
Must have Dallas Police Communications Training Officer (CTO) Certification.
Must have Emergency Police Dispatch Certificate.
Must have Expediter / Service Desk Personnel License.
Must be a United States citizen.
Availability to work varying shifts including nights, weekends, holidays, and overtime.
Must pass an intensive background investigation and drug test.
No Felony or Class A Misdemeanor convictions or a current Felony, Class A or Class B Misdemeanor deferred adjudication.
No Class B Misdemeanor convictions within the last ten (10) years.
No family violence convictions.
Knowledge of principles and practices of training on emotional agility and stress management.
Excellent knowledge of geographic layout of the City of Dallas.
Skill in providing constructive feedback, recognizing and addressing negative behaviors in a timely manner.
Ability to handle stress, expect the unexpected, and remain calm in all scenarios.
Skill in using a mixture of analysis, judgement, and experience to make a quick and sound decision, often under pressure.
Ability to remain alert during working hours and use intelligent agility at all times.
Ability to create and maintain a positive working environment.
Skill in reading and analyzing reports and data and think strategically.
Knowledge of laws and regulations on maintaining confidentiality.
Ability to multitask and manage changing problems in a fast paced, multi-skill team environment.
Ability to defuse escalated situations.
Excellent time management skills.
Flexibility to work in a 24/7 call center environment, including weekends, as needed.
Active listening skills.

Responsibilities

Analyzes all data and communication received to strategically assign, broadcasts and monitor all police calls, according to the nature of the emergency.
Analyzes the response plans and allocates appropriate resources in the Dispatchers team to ensure each case has been addressed in a timely manner.
Continues supporting the field troops as needed. Escalates to department supervisors in emergencies and during high volume situations to secure responding resources for the police officers.
Evaluates the daily progress of Police Dispatcher Analysts; identifies performance gaps, makes recommendations regarding Dispatch Analysts’ performance, continuous improvements, and delivers appropriate training along with the Training Supervisor.
Provides peer guidance regarding emergency and technical procedures.
Maintains constant status of field units and updates dispatch information utilizing the various emergency communications technologies.
Keeps appropriate data and provides data analysis on overall team performance, resource utilization and response time. Creates reports as required.
Notifies and receives police related information from other police divisions or agencies to ensure information is shared and disseminated promptly.
Informs field officers of major incidents, hazardous situations, or locations where such information will be beneficial to the safety of citizens and first responders.
Handles upgrades and systems operations and equipment maintenance, computer terminals, and varying emergency communications technologies to ensure all communications equipment is utilized, in operating conditions, and optimized to the maximum of their capacity.
Engages with all police personnel and Supervisors at all times to ensure prompt allocation of resources per incident category and dispatches more help as appropriate.
Utilizes, optimizes and makes recommendations on local, state and national law enforcement databases, providing immediate and updated critical information to first responders.
Exercises independent judgement in interpreting information and makes decisions in critical situations. Manages stress in high volume environment.
Reads, navigates, interprets, and explains various mapping applications. Reports to work during inclement weather and/or when staffing requires additional coverage in the emergency unit’s 24x7x365 operations.
Performs other work as needed or assigned.